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Principal Risk Specialist - Controls Monitoring Lead

Employer
Capital One
Location
Richmond, Virginia
Closing date
Aug 14, 2021

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Job Details

West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Risk Specialist - Controls Monitoring Lead

As a Principal Risk Specialist in Capital One's Customer Resiliency Risk Management organization, you will apply your people leadership and process management skills to our Monitoring and Controls processes. You will lead a team of process performers responsible for flawlessly executing processes that improve business efficiency, improve customer experience, and deliver excellent results. You will enable improvements to our controls efficiency through supporting the deduplication, centralization, and automation of existing controls, and identify preventive solutions to reduce exceptions to our detective controls. You will collaborate with, educate, and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:
  • Leading a high performing team of associates
  • Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement
  • Exhibit excellent people management skills; helping associates grow and develop while holding them accountable, encourage and demonstrate a positive attitude, team spirit, set high standards, coach team members, provide feedback, communicate a vision, and encourage innovation
  • Providing subject matter expertise on processes when representing the department in projects and supporting internal and external audits
  • Provide oversight of the daily process flow including process performance, analysis, and responding to breakdowns as needed
  • Proactively identify process improvements that will improve Risk Assessment and Controls Management practices, and that are aligned with desired customer outcomes
  • Assist in implementing policies, procedures, new systems and organization changes
  • Strong ability to create and deliver verbal and written communications between business partners


Basic Qualifications:
  • At least 2 years of experience in Process Management
  • At least 2 years of experience in People Management


Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Lean, Agile, Scrum, Six Sigma certifications
  • 2+ years of experience in Risk Management
  • 4+ years of experience in Process Management
  • 4+ years of experience in People Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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