Principal Risk Specialist - Horizontal Support Lead
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Aug 13, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Principal Risk Specialist - Horizontal Support Lead
As a Principal Risk Specialist in Capital One's Customer Resiliency Risk Management organization, you will apply your people leadership and process management skills to our Monitoring and Controls processes. Your contributions will drive the Well Managed Agenda into risk and control performance through reporting, procedure documentation, and quality assurance to enable better management of organizational risks in an open, collaborative environment. You will drive improvements to our controls efficiency through the deduplication and centralization of existing controls, automation of manual controls, and development of preventive solutions to reduce exceptions to our detective controls. You will monitor trends to measure effectiveness and install necessary benchmarks or thresholds to ensure process effectiveness. This will be a challenging role in a dynamic and fast-paced environment requiring ability to multi-task and prioritize assignments appropriately.
We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.
General Responsibilities:
- Leading a high performing team of associates
- Designing and producing metrics used to measure efficiency and effectiveness
- Perform quality assurance routines on existing processes and documentation
- Work effectively with other teams and department leadership to implement strategies that will increase service quality and uncover meaningful customer insights
- Proactively identify and mitigate risk by implementing well-managed processes and the use of quality management tools
- Drive improvements to our controls efficiency through the deduplication and centralization of existing controls, automation of manual controls, and development of preventive solutions
- Providing subject matter expertise on processes when representing the department in projects and supporting internal and external audits
- Developing and maintaining formal process documentation including procedures and process flow diagrams, ensuring documentation is relevant and updated
- Proactively identify process improvements that will improve Risk Assessment and Controls Management practices, and are aligned with desired customer outcomes
- Strong ability to create and deliver verbal and written communications between business partners
Basic Qualifications:
- At least 2 years of experience in Process Management
- At least 2 years of experience in People Management
Preferred Qualifications:
- Bachelor's Degree or military experience
- Lean, Agile, Scrum, Six Sigma certifications
- 2+ years of experience in Risk Management
- 4+ years of experience In Process Management
- 4+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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