Accessibility Compliance Advisor - ACCS
- Employer
- Washington Metropolitan Area Transit Authority
- Location
- Washington D.C
- Closing date
- Jul 24, 2021
View more
- Industry
- Delivery and Transportation
- Function
- QA Engineer, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
We are looking for someone who is passionate about providing accessibility to people with disabilities, who can provide advice and assistance to all Metro departments in response to external inquires. The perfect candidate for this role will develop and maintain strong communications with internal stakeholders to ensure WMATA colleagues are aware of any accessibility issues, new ADA regulatory matters, and/or possible improvements to the system. The successful individual will have the relative expertise to review documents for 508 compliance.
Utilizing their excellent customer service skills, the incumbent will serve as WMATA's ADA Ombudsman to ensure prompt investigation and responses to accessibility related complaints, and maintain records of such complaints. WMATA is required to be in full compliance with the Americans with Disabilities Act as well as state and local accessibility standards.
MINIMUM QUALIFICATIONS
Education
- Bachelor's degree in Transportation, Law, Information Technology, Public Policy, Business or related field
Experience
- Minimum three (3) years' experience in Accessibility Compliance, Customer Support with accessibility aspects, ADA Legislative Review, Accessibility Policy Development or related experience
Certification/Licensure
- N/A
Preferred
- Master's degree in Transportation, Law, Information Technology, Public Policy, Business or related field
Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
SUMMARY
The Accessibility Compliance Advisor is responsible for advising the Director of ADA Policy and Planning (ADAP) and other Washington Metropolitan Area Transit Authority (WMATA) officials on matters concerning regulatory actions of federal, state, and local governments as it relates to accessibility at WMATA. The incumbent is accountable for identifying and escalating potential obstacles that affect people with disabilities and, serves as the WMATA ADA Ombudsman and Section 508 Compliance Monitor.
ESSENTIAL FUNCTIONS
- Develops and maintains strong communication with internal stakeholders, to ensure WMATA colleagues are aware of any accessibility issues, new regulatory matters, or possible improvements to the system.
- Serves as WMATA's ADA Ombudsman to ensure prompt investigation and responses to accessibility related complaints, and to maintain records of such complaints.
- Serves as Section 508 Compliance Monitor, continuously testing and monitoring as well as receiving internal and external feedback related to WMATA's digital accessibility via phone, email, public meetings, web screening and accessibility conversion software.
- Develops and maintains ongoing communications with external disability community stakeholders in order to gain insight into actual and potential accessibility issues with WMATA services, and to establish a positive public perception of WMATA accessibility agenda and accomplishments.
- Provides advice and assistance on accessibility regulatory matters to the ADAP Director and all Metro departments in response to external inquires. WMATA is required to be in full compliance with the Americans with Disabilities Act as well as state and local accessibility standards. This function is required to help WMATA remain in compliance using online access to resources, housing, applicable laws, regulations, and standards.
OTHER FUNCTIONS
- Seeks opportunities to introduce new accessibility technology, continuously improving the accessibility and experiences of internal and external stakeholders by way of the Internet, meetings and webinars.
- Submits a monthly accessibility report during WMATA Accessibility Advisory Committee meetings to provide the disability stakeholders with regular updates on WMATA accessibility efforts, and to respond to specific complaints or concerns raised during AAC public meetings.
- Serves as a member on the ADA Eligibility Appeals Panel to review and adjudicate appeals by customers denied eligibility for MetroAccess service or the Reduce Fare Program by way of In-person hearing, and or conference call hearings.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Skills and/or behavioral assessment
- Personal interview
- Verification of education and experience (including certifications and licenses)
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Company
The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.
Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.
Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.
Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.
We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm
- Website
- http://www.wmata.com/
- Location
-
600 Fifth St. NW
Washington
DC
20001
US
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