2 days left

$73,632.00 - $112,507.20 Annually
Jul 16, 2021
Jul 29, 2021
Program Manager
Full Time
Position Information
The Aging and Disability Services Division (ADSD) is hiring an experienced Human Services Clinician to serve as Intake and Assessment Coordinator for the Aging and Disability Resource Center (ADRC). The ADRC is a part of Arlington's Agency on Aging (AAA) and is the Division's entry point for customers seeking information, referrals, and emergency assistance. Many of these customers have complex needs and seek critical support such as emergency financial assistance to prevent evictions or utility shut-off.

The Intake and Assessment Coordinator will serve as the hands-on lead clinician while managing the ADRC's operational and administrative requirements; ensure that the ADRC provides quality, timely, and targeted information and assistance to address the needs of older adults and caregivers; conduct client intakes and assessments; provide consultation to staff on complex cases; review ADRC staff work and clinical documentation; and facilitate and participate in outreach events. The position will coordinate with ADRC staff to ensure accurate, timely and complete documentation of case management records in compliance with local and state reporting requirements.

To learn more about our services, please visit ADSD.

Responsibilities include:
  • Screens older adults, persons with disabilities, and caregivers through intake assessments in the office, over the phone, and in the community;
  • Triages emergency services/crisis intervention referrals to determine appropriate level of support needed;
  • Connects older adults, persons with disabilities, and caregivers to aging services and support so that they may remain safe and independent;
  • Maintains and reviews electronic case records in compliance with applicable clinical and regulatory requirements in support of ensuring quality assurance standards are met;
  • Conducts quarterly satisfaction surveys:
  • Assists with the development of key policies and procedures;
  • Analyzes data and trends to prepare monthly and quarterly performance measurement reports for leadership;
  • Serves on workgroups/committees to enhance efficiencies and customer service experience with the AAA;
  • Organizes, facilitates, and tracks staff training on program goals, policies, and procedures; and
  • Provides outreach and education to DHS and community partners to promote awareness of Aging and Disability Services, the Aging and Disability Resource Center referral process and aging programs.
Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria
  • Master's Degree in Human Services, Social Work, Counseling, Gerontology, Psychology, or other directly related clinical discipline all of which required a clinical practicum involving diagnostic, treatment, and case management services prior to graduation;
  • Three years of post-Master's degree experience providing professional clinical human services, which includes assessment, service coordination; and
  • Post-Master's degree experience must include at least one year providing services to older adults, adults with disabilities, caregivers and their families, adults experiencing homelessness, and/or older adults with mental health and substance use disorders.
Desirables: Preference may be given to candidates with one or more of the following:
  • Leading staff in a professional setting while evaluating program effectiveness and design;
  • Working in an Aging and Disability Resource Center and experience with a No Wrong Door system of record and/or a PeerPlace electronic database;
  • Coordinating and delivering services through an integrated service model and throughout the range of service intensity in the continuum of care;
  • Clinical licensure in the state of Virginia or from a state where licensure is transferrable to the state of Virginia: and/or
  • Bilingual in Spanish, Korean, Amharic, Vietnamese, or Russian.

Special Requirements
Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence. The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

A background check is required and may include checks of the following: criminal record, driving record, education, professional licensure, and credit check and may require signing a release authorizing the County to obtain this information. The position will require travel around Arlington County. Applicant must possess or obtain by the time the appointment a valid Driver's license from the applicant's place of resident or be willing to use alternative modes of transportation.

A pre-hire background check and State of Virginia Child Welfare and Neglect Central Registry will be required.