Food Service Worker Leader and Trainer

Richmond, Virginia
Jul 15, 2021
Jul 22, 2021
Food Service, Server
Full Time


The primary purpose of a Food Service Worker Leaders/Trainer is to leads the activities of the production and service areas. Leads food production activities in the absence of a Supervisor or Food Production Manager. May work along with employees so that proper work methods are demonstrated, and the pace of the work can be established and sustained

Learn more about this agency


Major Duties:
  • Train lower grade employees and provides on -the-job training of new food service and production employees.
  • Train employees utilizing current policies, procedures and practices related to food safety, service techniques, and customer service.
  • Lead the food service activities of production and service sections to ensure proper work methods are utilized.
  • Make necessary adjustments in assignments based on staffing and operational needs of the service.
  • Work with employees to plan and organize duties to accomplish work objectives.
  • Lead food production and delivery activities in the absence of a Supervisor or Food Production Manager.
  • Check work while in progress and when finished to see whether the instructions on work sequence, procedures, methods and deadlines have been met by lower-grade employees.
  • Follow up on sanitation inspection action items
  • Assure proper food handling techniques are used and good personal hygiene is used according to established policies and procedures.
  • Communicate significant day-to-day events to the immediate supervisor and receive instructions on changes to established procedures and policies.
  • Participate and work with the section's supervisors in obtaining needed information and in decision-making to resolve problems that arise within the service and/or have a significant impact with established policies and procedures
  • Ensures that all equipment and/or tools are operated in a safe manner.
  • Take appropriate action by following established policies and procedures and reports to the immediate supervisor if an employee injury occurs on the job.
  • Ensure all areas of responsibility are clean and orderly and are left that way at the end of tour of duty.
  • Identify existing or potential safety hazards and promptly notifies the immediate supervisor.
  • Ensure all areas of responsibility are clean and orderly and are left that way at the end of tour of duty.
  • Utilize computer knowledge to enter, retrieve and print pertinent patient information
  • Run VISTA program, dietetic software and other computer programs
  • Utilize various training media to deliver mandatory in-service training.
  • Participate in various quality improvement projects such as test tray evaluations, safety and sanitation inspections and/or other projects as assigned
  • Follow diet activity reports and verify appropriate food supplies are delivered.
  • Assist and participates in quality improvement projects assigned from the immediate supervisor.
  • Check tray line tickets for accuracy of regular and therapeutic diets
  • Perform duties of lower grade food service workers as staffing requires.
  • Maintain a wide knowledge of food service operations.
  • Generate work orders as needed to report all malfunctioning equipment. Tag non-operational equipment.
Work Schedule: Full-time: 11:00am-7:30pm includes weekends and holidays
Position Description Title/PD#: Food Service Worker Leader / PD#99918-A
Relocation/Recruitment Incentives: Not authorized

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Pre-employment physical required
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2021.

EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards .

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:
  • Interpret Instructions, Specifications (other than blueprint reading)
  • Lead or Supervise
  • Materials
  • Technical Practices
  • Work Practices

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements/Working Conditions: Incumbent is subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 40 pounds. Incumbent may be required to perform heavy work, such as scouring and scrubbing large-size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. May also be required to work on ladders and use powered cleaning equipment. Incumbent is required to push AMDS food cart which weighs approximately 500 pounds, and will require 12 pounds of force to initiate movement and also 7 pounds of force to keep the food card rolling.


This job does not have an education qualification requirement.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Financial disclosure not required.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
  • Resume
  • SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • Resume
  • SF-50/ Notification of Personnel Action

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference .