IT Support Specialist

Location
Washington D.C.
Posted
Jul 15, 2021
Closes
Aug 19, 2021
Industry
Education
Career Level
Entry Level
Hours
Full Time

IT Support Specialist

At Amideast we pride ourselves in being a leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. We also pride ourselves in providing 40+ days of paid leave and a great 401k with 6% matching.

Position Summary:

The IT Support Specialist is responsible for the reliable and smooth functioning of user equipment; both hardware and software to facilitate the work of Amideast’s personnel. The IT Support Specialist will provide first-level end-user technical support and administration for PC hardware and software, telecommunications, email, data-storage and backup. The position also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction.

Responsibilities:

Responsibilities of the IT Support Specialist include, but are not limited to the following:

  • Providing end to end user support for problem resolution related to:
    • installing software or hardware and updates
    • maintaining and repairing equipment
    • conducting preventative maintenance and updates
    • troubleshooting and resolve different computer issues
    • determining and installing appropriate security measures
    • configuring user computers, networks, and other equipment
  • Conducting new user orientation and assist with training
  • Providing technical support on-site or remotely as needed
  • Assisting with conference room preparations for Amideast events
  • Coordinating with support vendors to report/resolve problems
  • Assisting with implementing IT policies and procedures
  • Writing and updating technical documentation
  • Maintaining user equipment inventory
  • Helping with administrative tasks such as procurement, shipping, etc.
  • Other tasks as assigned

 

 

Skills:

  • Excellent interpersonal, oral, written, editing, and communication skills
  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Ability to work independently and as a team player
  • Ability to conduct incident analysis and troubleshooting
  • Ability to work on multiple projects/priorities in a deadline-driven environment
  • Strong attention to detail and multi-tasking skills
  • Proficiency in Microsoft Windows OS and Office suite
  • Proficiency in providing desktop support and applications troubleshooting
  • Good knowledge of file server sharing and security
  • Familiarity with Microsoft Windows Server is a plus
  • Ability to remain calm under pressure and adapt quickly to changes

 

 

Qualifications:

Required:

  • Bachelor’s or Technical Degree in Computer Science or Telecommunications
  • Must have flexibility regarding working hours, when needed
  • Minimum of one-year professional experience in a similar position
  • Fluency in English language
  • Must be eligible to work in the U.S.

 

 

Preferred:

  • Microsoft Certifications: MCSA, A+, Network+
  • Fluency or familiarity with foreign languages – Arabic or French preferred

Please provide a cover letter, resume and salary requirements to http://jobs.amideast.org

 

Amideast is an Equal Opportunity Employer-Minorities/Women/Veterans/Disability/Gender Identity/Sexual Orientation

 

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