IT Support Specialist
- Employer
- AMIDEAST, INC
- Location
- Washington D.C.
- Closing date
- Aug 19, 2021
View more
- Industry
- Education
- Function
- Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Entry Level
IT Support Specialist
At Amideast we pride ourselves in being a leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. We also pride ourselves in providing 40+ days of paid leave and a great 401k with 6% matching.
Position Summary:
The IT Support Specialist is responsible for the reliable and smooth functioning of user equipment; both hardware and software to facilitate the work of Amideast’s personnel. The IT Support Specialist will provide first-level end-user technical support and administration for PC hardware and software, telecommunications, email, data-storage and backup. The position also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction.
Responsibilities:
Responsibilities of the IT Support Specialist include, but are not limited to the following:
- Providing end to end user support for problem resolution related to:
- installing software or hardware and updates
- maintaining and repairing equipment
- conducting preventative maintenance and updates
- troubleshooting and resolve different computer issues
- determining and installing appropriate security measures
- configuring user computers, networks, and other equipment
- Conducting new user orientation and assist with training
- Providing technical support on-site or remotely as needed
- Assisting with conference room preparations for Amideast events
- Coordinating with support vendors to report/resolve problems
- Assisting with implementing IT policies and procedures
- Writing and updating technical documentation
- Maintaining user equipment inventory
- Helping with administrative tasks such as procurement, shipping, etc.
- Other tasks as assigned
Skills:
- Excellent interpersonal, oral, written, editing, and communication skills
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Ability to work independently and as a team player
- Ability to conduct incident analysis and troubleshooting
- Ability to work on multiple projects/priorities in a deadline-driven environment
- Strong attention to detail and multi-tasking skills
- Proficiency in Microsoft Windows OS and Office suite
- Proficiency in providing desktop support and applications troubleshooting
- Good knowledge of file server sharing and security
- Familiarity with Microsoft Windows Server is a plus
- Ability to remain calm under pressure and adapt quickly to changes
Qualifications:
Required:
- Bachelor’s or Technical Degree in Computer Science or Telecommunications
- Must have flexibility regarding working hours, when needed
- Minimum of one-year professional experience in a similar position
- Fluency in English language
- Must be eligible to work in the U.S.
Preferred:
- Microsoft Certifications: MCSA, A+, Network+
- Fluency or familiarity with foreign languages – Arabic or French preferred
Please provide a cover letter, resume and salary requirements to http://jobs.amideast.org
Amideast is an Equal Opportunity Employer-Minorities/Women/Veterans/Disability/Gender Identity/Sexual Orientation
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert