IT Support Specialist

Washington D.C.
Jul 15, 2021
Aug 19, 2021
Career Level
Entry Level
Full Time

IT Support Specialist

At Amideast we pride ourselves in being a leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. We also pride ourselves in providing 40+ days of paid leave and a great 401k with 6% matching.

Position Summary:

The IT Support Specialist is responsible for the reliable and smooth functioning of user equipment; both hardware and software to facilitate the work of Amideast’s personnel. The IT Support Specialist will provide first-level end-user technical support and administration for PC hardware and software, telecommunications, email, data-storage and backup. The position also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction.


Responsibilities of the IT Support Specialist include, but are not limited to the following:

  • Providing end to end user support for problem resolution related to:
    • installing software or hardware and updates
    • maintaining and repairing equipment
    • conducting preventative maintenance and updates
    • troubleshooting and resolve different computer issues
    • determining and installing appropriate security measures
    • configuring user computers, networks, and other equipment
  • Conducting new user orientation and assist with training
  • Providing technical support on-site or remotely as needed
  • Assisting with conference room preparations for Amideast events
  • Coordinating with support vendors to report/resolve problems
  • Assisting with implementing IT policies and procedures
  • Writing and updating technical documentation
  • Maintaining user equipment inventory
  • Helping with administrative tasks such as procurement, shipping, etc.
  • Other tasks as assigned




  • Excellent interpersonal, oral, written, editing, and communication skills
  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Ability to work independently and as a team player
  • Ability to conduct incident analysis and troubleshooting
  • Ability to work on multiple projects/priorities in a deadline-driven environment
  • Strong attention to detail and multi-tasking skills
  • Proficiency in Microsoft Windows OS and Office suite
  • Proficiency in providing desktop support and applications troubleshooting
  • Good knowledge of file server sharing and security
  • Familiarity with Microsoft Windows Server is a plus
  • Ability to remain calm under pressure and adapt quickly to changes





  • Bachelor’s or Technical Degree in Computer Science or Telecommunications
  • Must have flexibility regarding working hours, when needed
  • Minimum of one-year professional experience in a similar position
  • Fluency in English language
  • Must be eligible to work in the U.S.




  • Microsoft Certifications: MCSA, A+, Network+
  • Fluency or familiarity with foreign languages – Arabic or French preferred

Please provide a cover letter, resume and salary requirements to


Amideast is an Equal Opportunity Employer-Minorities/Women/Veterans/Disability/Gender Identity/Sexual Orientation