Systems Administrator

Location
Chantilly, Virginia
Posted
Jul 13, 2021
Closes
Aug 17, 2021
Ref
17796
Function
Administrative
Hours
Full Time
Summary

The Systems Administrator will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

Responsibilities
  • Provide systems administration of desktop and server systems connected to local and wide area networks
  • Provide desktop system management responsibilities, including account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Installs/loads operating system and application software
  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
  • Integrate new technologies into new and existing systems including the transition and migration of corporate systems
  • Execution of on-site, on the floor, technical and system administration support
  • Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements
  • Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
  • Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions
  • Attend meetings weekly and provide weekly status reports
  • Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
  • Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required
  • Follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports
  • Conduct routine and emergency maintenance of assigned data center equipment
  • Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
  • Collaborate and contribute to the development, administration, and testing of backup and recovery plans
  • Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS
  • Maintain operational, configuration, and other standard operating procedures (SOPs).
  • Verify system availability with existing Enterprise tools
  • Other duties as assigned

Qualifications
  • Bachelor's degree and 2+ years relevant experience required
  • Associate degree and 4+ years relevant experience
  • Masters Degree or 6+ years relevant experience may be used in lieu of degree
  • Years of relevant work experience includes:
  • UNIX, Windows, and/or Storage administration
  • Working with trouble reporting and tracking systems such as REMEDY
  • Supporting the IC/DOD
  • Imagery intelligence domain a plus
  • TS/SCI clearance required

Knowledge, Skills and Abilities:
  • Ability to pass a CI polygraph
  • Ability to obtain a CompTIA Security+ or DoD 8570 Level II equivalent within 90 days of hire
  • Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems
  • Ability to learn, understand, and apply new technologies.
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities is required
  • Ability to respond to after-hour calls and provide on-call support
  • Must possess strong problem solving and fault isolation skill sets
  • Knowledge of the customer's processes and procedures and of the customer's production systems a plus
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Ability to function as a team member and independently
  • Ability to travel 20-40% to local area sites as well as other locations with similar architecture/footprint
  • Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain
  • Ability to lift or move various pieces of computer equipment, (max 40 pounds)
  • Ability to prioritize and execute tasks in a high-pressure environment
  • General knowledge of database administration, network administration and possess network configuration management skills

#NJVC LLC

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