Maintenance Dispatch Coordinator

Lorton, Virginia
Jul 13, 2021
Aug 17, 2021
Full Time

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shift work that includes nights, weekends, and holidays.

  • Receive, record, and distribute work orders to service crews upon customers' requests for:
  • Repairs and services on government mobile and stationary equipment
  • Record information, including:
  • Name
  • Address
  • Article to be repaired
  • Service to be rendered
  • Prepare work order and detailed notes
  • Distribute order to service crew
  • Schedule service calls and dispatch service crew. All information is recorded in a government program entitled Maximo
  • Call or write the customer to insure satisfactory performance of service
  • Keep record of service calls and work orders
  • May dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
  • Other duties as assigned

  • High school diploma or GED required
  • 2+ years' experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
  • Must have a valid driver's license
  • CBP background investigation required

Knowledge, Skills and Abilities
  • Associate degree preferred
  • Experience with HTEE preferred
  • Strong organizational skills
  • Ability to prioritize and multi-task
  • Proficient in Microsoft Office Suite, i.e. Word, Excel, and Power Point
  • Ability to work shift work that includes nights, weekends, and holidays
  • Strong oral and written communication skills

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

#Chenega IT Enterprise Services, LLC

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