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UI/UX Designer

Employer
Capital One
Location
McLean, Virginia
Closing date
Aug 12, 2021

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Job Details

Center 1 (19052), United States of America, McLean, Virginia

UI/UX Designer

We are currently seeking a UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
  • Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
  • Supporting design-led workshops to engage and build alignment across different partners and teams
  • Proactively offer recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
  • Connecting with design community peers in service of learning, sharing, and teaching
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset - this is as important to the work as the results


Discovery & Delivery
  • Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Participate in end-to-end product design by:
    • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
    • Framing problems, determining insights, and defining visual designs to serve customer needs
    • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
    • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
    • Supporting effective storytelling and presentation of visual concepts to various stakeholders
    • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues


Team Objectives:

Simple Response is a capability delivered to customers via Email and soon to be delivered via SMS Text and Push Notifications. Simple Response removes friction from customers managing their account by minimizing the number of clicks it takes to complete a task. Depending on the task, customers can take an action directly in the email they receive removing the need to log into their account. Simple Response simplifies that process if the customer does need to log in. Goal of Simple Response this year is to further reduce the number of clicks our customers take to complete a task, delights our customers and can increase conversion rates.
  • Design UI's for features that allow users to interact with the product, e.g. Internal Self-Service Tools, Customer Feedback Loops, Messages and Landing Pages.
  • Need to understand all aspects of Simple Response, from understanding the backend capability to UI and UX design, to enable you to make grounded recommendations
  • Need to be an expert in how Simple Response Landing Pages are coded and align to Gravity Design Standards
  • Help grow the Simple Response product through advocacy, education, and expertise to senior leaders and internal customers through roadshows, presentations, demos, etc.
  • Need to be able to recommend best user flow for the customer, ensuring you have reduced the number of clicks as much as possible.
  • Advise on product collateral, including but not limited to:
    • Design/maintain Simple Response Overview deck
    • Document/present success metrics
    • Design/maintain internal intranet micro-site
  • Consult with internal customers and advise them on Simple Response best practices and use cases.
  • Investigate and consult with internal clients to improve existing experiences.
  • Need to be knowledgeable and understand the customer messaging flows (email/sms/push/landing pages).
  • Attend daily/weekly team stand-ups and be able to articulate progress and/or impediments.
  • Attend daily meetings to consult with potential Simple Response users, roadshows, and office hours.


Responsibilities:
  • Understand HTML coding and development for Email using responsive design and email coding best practices
  • HTML coding and development for Landing Pages using responsive design that align to internal brand/digital standards
  • Produce clean, technically accurate files
  • Understand company and LOB (line of business) strategy, and how it relates to creative development
  • Act as a proactive leader on the team, LOB, and beyond to help influence decisions
  • Manage numerous projects at one time in a fast-paced environment
  • Complete work correctly and efficiently to meet appropriate deadlines
  • Communicate well - both in-person and over the phone/video with remote teams


Basic Qualifications
  • At least 3 years of experience with UX and UI design


Preferred Qualifications
  • Designing for cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma
  • Familiarity with working and contributing to and established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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