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Lead Design Researcher

Employer
Capital One
Location
McLean, Virginia
Closing date
Aug 4, 2021

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Job Details

Center 1 (19052), United States of America, McLean, Virginia

Lead Design Researcher

Here at Capital One, our goal is to fully engage our customers in order to radically change how they interact with their money. We have a UX Research team and lab and we are looking for a UX Researcher to help design, lead and conduct qualitative and quantitative user research for teams across our Messaging organization.

The UX Researcher will be responsible for creating research plans, moderating research studies, analyzing/synthesizing or leading analysis/synthesis of research projects at every stage of the product life cycle, and measuring the quality of the experiences.

Responsibilities:
  • Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects
  • Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back
  • Be willing to teach and mentor designers in various research activities
  • Identify the best method or mix of methods based on research questions, timeline and resourcing
  • Perform quick but thorough data analysis in order to create insightful and actionable findings
  • Apply problem-solving skills to analyze situations, identify existing or potential problems and recommend solutions
  • Drive impact, as measured by changes to the product design and development road map


You bring your talents to:
  • Strategize and position portfolio-level research plans within product road maps, business rationale, and partner priorities in order to translate business problems into human-centered problems
  • Conduct qualitative and quantitative user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products
  • Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co creation, diary studies, in-home interviews
  • Keep an overview of all relevant content necessary for usability tasks and organize a library of user research templates and patterns for use by the group and others
  • Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach
  • Create energy and investment in research by sharing early and often with design, product, tech, and business partners
  • Leverage analytics tools and quantitative techniques to measure success, present opportunities, and support decision-making and prioritization


Basic Qualifications:
  • At least 5 years of experience with user, product, or market research


Preferred Qualifications
  • Master's Degree in social sciences, human factor, cognitive science, human computer interaction or behavioral economics, Ph.D., or certifications in a design or research related field
  • Experience leading large bodies of work, research strategy and teams
  • Comfortable working with agile and legal teams
  • Familiarity with conducting and analyzing research for cross channel experiences
  • Comfortable working with a variety of business partners and delivering outcomes
  • Experience managing a cross-functional team


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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