Senior Solution Engineer

Location
McLean, Virginia
Posted
Jul 10, 2021
Closes
Aug 09, 2021
Ref
3213169
Function
IT
Hours
Full Time
The Appian Solution Engineering team provides technical expertise to our customers around the globe. We touch every layer of the Appian platform; from data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems, mitigate all of our customers' concerns, and love the ability to employ our myriad of prowesses and interests.

We are looking for a hands-on engineer with excellent analytical and communication skills. Ideally, you not only have a strong interest in software development ( minus the coding 8 hours a day part ), but also have a desire to work closely with some of our highest stakes customers. A keen interest in data analytics is also desirable, as you will have the opportunity to work with big datasets. To reiterate, however: this is not a software development gig, and we don't require a Computer Science degree.

Here at Appian, we are revolutionising the way software is built -- and we don't just deploy and run. Be part of a team of problem-solving ninjas who thrive equally on "under the hood" technical action as well as world-class customer support.

About You:
  • Bachelor's degree in any Engineering discipline, Computer Science, Information Technology, or related
  • Required minimum 2-4 years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
  • Experience and/or familiarity with JVMs
  • In-depth operating system knowledge (e.g. Windows and/or Linux)
  • Familiarity with database concepts (e.g., MySQL, Oracle, SQL Server)
  • Strong foundation of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
  • Excellent at problem solving and a talent for identifying creative solutions
  • Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform
  • Flexibility to provide after business hours support (rotation every 10 or so weeks)
  • Keen to provide exceptional customer interaction (verbal/written) to our biggest customers

About us

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a Washington Post Top Workplace for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

#LI-KC1

Similar jobs