Order Processing Rep

Frederick, MD
Jul 01, 2021
Aug 01, 2021
Administrative, Other
Full Time
Job Summary/Company:
The Customer Order Processing Specialist is responsible for processing a variety of customer account order and maintenance transactions along with establishing and maintaining relationships with both internal and external customers on behalf of the company by taking responsibility for each customer contact and transaction. The Customer Order Processing Specialist works in a fast paced customer focused environment. The Order Processing Specialist handles orders, renewals, customer account maintenance transactions received from customers, sales reps and internal staff providing service in an efficient, courteous and professional manner. This job entails processing transactions, workings on special projects, database and product testing along with resolving customer transaction issues and inquires. Delivers excellent customer service through fast and accurate processing of orders and other account maintenance requests and escalations. This Customer Order Specialist is accountable for meeting and maintaining standards for quality and productivity for all transactions and assigned activities. Position requires strong customer focus, excellent communication skill, analytical and math skills needed to reconcile customer orders/transactions and content issues. Typically requires a high school education or equivalent and 3 years of related experience.


• Process all order entry and customer account maintenance transactions in applicable back-office or support systems as assigned.
• Perform all necessary order entry/transaction review, research and calculation tasks to ensure the quality of order/transaction output.
• Deliver professional level of customer satisfaction consistent with organizational and customer needs
• Research, reconcile, and respond to customer account inquiries
• Responsible for handling escalated issues and inquiries.
• Keep up to date on new processes, systems, system changes and promotional campaign offers and use that knowledge to produce accurate work.
• Answer questions for internal customers by written correspondence.
• Respond quickly and effectively to policy, processing, environmental and reporting changes.
• Review processed work for quality assurance.
• Prepare procedural documentation on an as needed basis.
• Assists with special projects as assigned.
• Responsible for auditing updating and maintaining specialized user documentation as assigned.
• Responsible for all other order and customer transaction/maintenance as assigned.
• Maintain or exceed quality and quantity performance standards.
• Maintain high level of confidentially with products and customer data
• Updates job knowledge by participating in training of new products, procedures and systems.
• Ability to manage multiple priorities within a fast paced environment

• High School diploma or GED AND
o 1 year experience in a customer/technical support environment
• Experience with recent version of Microsoft operating systems and Office, specifically Excel and Word
• Minimum one year experience in a customer support environment or equivalent work experience
Preferred Experience:
• Use of SAP or similar ERP systems
• Use of SalesForce.com
• Basic knowledge in MS Word and Excel preferred
Other Knowledge, Skills, Abilities or Certifications:
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Strong analytical and problem solving skills
• Good organizational skills and ability to prioritize work effectively to meet business needs


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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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