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Order Processing Rep

Employer
Sparks Group
Location
Frederick, MD
Closing date
Aug 1, 2021

View more

Industry
Other
Function
Administrative, Other
Hours
Full Time

Job Details

Job Summary/Company:
The Customer Order Processing Specialist is responsible for processing a variety of customer account order and maintenance transactions along with establishing and maintaining relationships with both internal and external customers on behalf of the company by taking responsibility for each customer contact and transaction. The Customer Order Processing Specialist works in a fast paced customer focused environment. The Order Processing Specialist handles orders, renewals, customer account maintenance transactions received from customers, sales reps and internal staff providing service in an efficient, courteous and professional manner. This job entails processing transactions, workings on special projects, database and product testing along with resolving customer transaction issues and inquires. Delivers excellent customer service through fast and accurate processing of orders and other account maintenance requests and escalations. This Customer Order Specialist is accountable for meeting and maintaining standards for quality and productivity for all transactions and assigned activities. Position requires strong customer focus, excellent communication skill, analytical and math skills needed to reconcile customer orders/transactions and content issues. Typically requires a high school education or equivalent and 3 years of related experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process all order entry and customer account maintenance transactions in applicable back-office or support systems as assigned.
• Perform all necessary order entry/transaction review, research and calculation tasks to ensure the quality of order/transaction output.
• Deliver professional level of customer satisfaction consistent with organizational and customer needs
• Research, reconcile, and respond to customer account inquiries
• Responsible for handling escalated issues and inquiries.
• Keep up to date on new processes, systems, system changes and promotional campaign offers and use that knowledge to produce accurate work.
• Answer questions for internal customers by written correspondence.
• Respond quickly and effectively to policy, processing, environmental and reporting changes.
• Review processed work for quality assurance.
• Prepare procedural documentation on an as needed basis.
• Assists with special projects as assigned.
• Responsible for auditing updating and maintaining specialized user documentation as assigned.
• Responsible for all other order and customer transaction/maintenance as assigned.
• Maintain or exceed quality and quantity performance standards.
• Maintain high level of confidentially with products and customer data
• Updates job knowledge by participating in training of new products, procedures and systems.
• Ability to manage multiple priorities within a fast paced environment

JOB QUALIFICATIONS
Education:
• High School diploma or GED AND
o 1 year experience in a customer/technical support environment
Experience:
• Experience with recent version of Microsoft operating systems and Office, specifically Excel and Word
• Minimum one year experience in a customer support environment or equivalent work experience
Preferred Experience:
• Use of SAP or similar ERP systems
• Use of SalesForce.com
• Basic knowledge in MS Word and Excel preferred
Other Knowledge, Skills, Abilities or Certifications:
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Strong analytical and problem solving skills
• Good organizational skills and ability to prioritize work effectively to meet business needs

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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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