Health Information Specialist

Location
Gaithersburg, MD
Posted
Jul 01, 2021
Closes
Aug 01, 2021
Ref
227635202107
Function
Administrative, Other
Industry
Healthcare
Hours
Full Time
DESCRIPTION

Sparks Group has partnered with a Consulting Firm who is seeking a Health information specialist to join there team to help the community! The Health Communication Specialist is responsible for responding to inquiries from members of the public, health professionals, and researchers through email, standard mail, telephone, fax, and social media channels. If you have a health background and are eager to start a new and exciting role apply below. Call 301-726-7800 if you have additional questions!

RESPONSIBLITIES

• Respond to written (email, standard mail, fax, and social media) and telephone inquiries from members of the public, including health professionals, researchers, patients and family members, and students in a timely, accurate, and articulate manner.

• Use appropriate health research information resources to accurately respond to inquiries on health topics, research portfolio and related activities, and areas of research related to infectious, immunologic and allergic diseases.

• Develop appropriate and accurate written and oral responses to communicate scientific and health information to the public.

• Learn, test, use, and manage the customer relationship management system and call center phone system; train staff on those systems.

• Review written responses of other Information/Communication Specialists.

• Prepare weekly, monthly, and other reports.

• Collaborate with Institute staff, including but not limited to, public inquiries and media staff, IT staff, and subject matter experts; participate in team meetings.

• Collaborate with team members; participate in regularly scheduled meetings.

• Help develop and/or update inquiry response training materials and policy and procedures manuals.

• Identify staff training needs; help to develop and implement training and mentoring programs to address those needs.

• Identify potential areas to improve inquiry response processes as needed.



EDUCATION
  • A 4-year college degree in a relevant field of study, such as health sciences, public health, or health communications, is preferred.


QUALIFICATIONS

Two to four (2-4) years or more experience in:
-Responding to inquiries from the public on research topics related to health conditions and diseases.
-A thorough knowledge of Government health information resources; familiarity with PubMed, clinicaltrials.gov and other health resources.
-Demonstrated ability to perform complex searches for health information on the Internet and assess the relevance of the results.
-Experience in a call center or public inquiry team preferred.
-Knowledge of allergy, infectious, and immunologic diseases a plus.
-Ability to use Web- and application-based software, such as Microsoft Dynamics CRM, to log and track emails, telephone calls, and letters.
-Ability to use call center telephone systems, such as Clarity Connect.
-Excellent verbal and written communication skills.
-Experience in providing quality customer service.
-Experience working in collaborative team environments.
-Ability to work independently and with a team to complete tasks.
-Problem solving skills.
-Strong attention to detail and organizational skills.
-Bilingual in English/Spanish a plus.

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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