$67,496.00 - $103,147.20 Annually
Oct 22, 2021
Nov 25, 2021
Analyst, IT, QA Engineer
Full Time
Position Information
Please note: This recruitment is open until filled with a preferred filing date of August 6, 2021.

The Arlington Department of Human Services (DHS) is seeking an analytical and outcome-oriented professional to serve as a Compliance Analyst in the Quality and Administration Division. DHS is an integrated department with a staff of over 700, providing a full range of behavioral health, social services, public health, employment, and economic assistance services for Arlington County. To learn more about DHS, please visit DHS .

The Compliance Analyst collaborates with staff and managers throughout DHS to improve service quality and outcomes and mitigate risks through education, support, and continuous improvement strategies. The employee conducts compliance audits, provides regulatory expertise, analyzes and reports on quality improvement measures, develops and delivers training, and contributes to a variety of projects to improve the quality of DHS's services while working independently in a fast-paced environment and as part of the Compliance and Records Management Team (CRT) within the Quality and Administration Division (QUAD).

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.


Program Analysis: Performing internal audits to ensure compliance with regulations and controls by examining and analyzing records, reports, operating practices and documentation, including developing evaluation tools and recommending corrective action. Assisting in the investigation and research of compliance issues, such as allegations of HIPAA violations, fraud/waste/abuse, and other compliance issues. Assisting in the facilitation of external reviews.

Data Analysis: Developing measures to assess performance and impact of programs and initiatives. Analyzing data sets to develop action-oriented recommendations for program leadership. Designing visual dashboard and reports to communicate results. Creating advanced data collection tools using Excel and other software.

Regulatory Knowledge and Policy Liaison : Maintaining a strong, current, working knowledge of human services related legislation, statutes, regulations, and emerging issues to assist managers in keeping up to date with and operationalizing relevant regulations and policies. Partnering with program management to review and recommend changes to business processes, promoting compliance and improved outcomes.

Special Projects: Participating in special projects to support DHS priorities, including leading workgroups and committees, creating and delivering engaging and effective online and in-person trainings, and conducting analyses of public datasets to inform policy decisions. The Analyst is responsible for designing, developing, delivering, and supporting training for staff at all levels of the organization. The Analyst must have the flexibility to provide the structured and just-in-time, ad hoc training events.

The ideal candidate will have strong interpersonal skills to establish and maintain effective working relationships with the public, co-workers, other departments and agencies, boards and commissions as well as a desire to engage in creative problem solving, strategic thinking, and positive solutions.

Selection Criteria
  • A Bachelor's degree in Public Administration, Business Administration, Healthcare Administration, or a related field;
  • At least two years' experience in program administration or program management performing work in compliance, quality improvement, internal audit, program or data analysis, or utilization management;
  • Proven experience designing advanced data collection and analysis tools using Microsoft Excel, and ability to rapidly learn new reporting and analysis software;
  • Excellent organizational skills and attention to detail;
  • Collaborative team builder and team player;
  • Ability to communicate complex data in written, visual, and oral formats; and
  • Proficiency using Microsoft Word, Excel, Outlook, and PowerPoint at an intermediate level or above.
SUBSTITUTION: Direct experience may substitute for the degree requirement on a year for year basis.

Desirables: Preference may be given to candidates with experience in one or more of the following:
  • Relevant certifications in compliance or internal audit such as CHC (Certified in Healthcare Compliance);
  • Experience working in program administration or management in a health or human services setting;
  • Knowledge of continuous quality improvement in human services and the use of data to inform decision making; and
  • Experience delivering training to adult learners including methods of assuring effectiveness.

Special Requirements
This position requires a pre-employment federal background check. A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

The applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or ability to use alternative modes of transportation. If the applicant possesses or acquires a license, the applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record.

An assessment of Microsoft Office proficiency will be required before a candidate is appointed to this position.

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