Design Director of Tech Commercialization

Capital One
McLean, Virginia
Jul 08, 2021
Aug 07, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Design Director of Tech Commercialization

What happens at a company when its employees are set up to do their uniquely creative work? Capital One's Data Experience Design team (Data.xd) uses human-centered approaches to design how the bank of the future runs behind the scenes-designing how our company's platforms, data, and touchpoints work in concert so that the tools associates use day-to-day in their roles puts them in a place of creativity and ah-ha moments instead of routine tasks and grunt work. Capital One made huge investments in technology, data, and design to be able to re-imagine how people bank; and now the tools and systems associates use to problem solve and invent new things can be just as dynamic and personalized as the experiences we're designing for our customers. That's why the Data.xd team exists.

We celebrate diverse perspectives and get excited about using data & technology to clear time, doubt, and brain-space in the minds of Capital One's employees, so they can spend less time on the rote tasks of their roles and do more of the uniquely creative work that changes banking for good.

We are currently seeking a Director of Tech Commercialization. As Director of Tech Commercialization. You will operate as a strategic leader to lead our growing design team. You'll be setting design vision and user experience for Capital One's Tech Commercialization initiatives. And you'll do it all in a collaborative environment with our product, tech, brand and marketing partners that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Lead our Tech Commercialization Design Team
- Lead cross-functional engagements with designers and researchers
- Set experience and design vision for the team
- Evangelize industry's best design practices to the team and partners
- Have a deep understanding of our projects' ecosystem.
- Lead designers and non-designers on cross-functional project teams to understand and apply research findings by framing problems, defining insights, and designing new methodologies/ practices to serve customer needs
- Manage internal stakeholder and partner relationships
- Design and facilitate Experience Intelligence workshops with senior and executive leaders across the organization
- Embrace and advocate an experience mindset with our teams and partners
- Work closely with our Gravity Design System teams
- Work closely with our External Platform teams

Lead & Develop Teams
- Recruit top talents for our growing Tech Commercialization Design Team
- Mentor and coaching

Our ideal candidate will have the following experience and skills:
- Exceptional written and verbal communication skills
- Expertise in design and shipping software to the public
- Experience in leading a portfolio of work bringing emerging opportunities to market
- Exceptional people management and development skills
- Fantastic interpersonal skills, with experience influencing senior decision making
- Familiarity with working in design innovation environments
- Familiarity with business and financial modeling
- Familiarity with design thinking

Basic Qualifications
- At least 6 years experience in customer intelligence, business analysis, experience design, strategy consulting, or a combination

Preferred Qualifications
- Experience designing for cross channel experiences
- Comfortable working with a variety of business partners and delivering outcomes
- Familiarity with working and contributing to and established design system
- Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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