Deposit Operations Specialist I

Herndon, VA
Jul 08, 2021
Jul 24, 2021
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized, for the second consecutive year, as a 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

The Deposit Ops. Specialist I provides support to the branches, members and other teammates on problem resolution for all deposit products and functions. It is critical for the candidate to have a willingness to understand the operational impact of the Credit Union products and services as well as assist in designing and implementing new deposit support processes. Under the direction of the Deposit Operations Team Lead, the person in this position is responsible for accurately posting, balancing, and account maintenance functions according to established policies and operating procedures. Other responsibilities include researching, preparing and processing appropriate documentation for subpoenas, and servicing inactive and dormant accounts.


  • Provide operational support and build a strong partnership with all credit union departments.
  • Maintain confidentiality of member account information.
  • Ensure compliance with audit and regulatory procedures and adherence to departmental guidelines.
  • Maintain current knowledge of all Credit Union products and services.
  • Strong customer service skills and attention to detail
  • Follow established policies and procedures when responding to inquiries and requests
  • Process adjustment vouchers
  • Perform address updates in the core system
  • Complete returned mail processing-Updating mail codes and charging fees to the account
  • Monitor and analyze various reports and make account adjustments as necessary
  • Process check withdrawals for share and loan accounts
  • Perform all non-subpoena research
  • Balance branch bundles and complete tracking spreadsheets
  • Bring in RDC Files from Vendor and process adjustments as needed.
  • Cancel subscribers in Online Banking
  • Process shared Branching Adjustments
  • Performs other related duties as assigned.
  • Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures.


  • High School Diploma or equivalent required
  • 1 year credit union/banking experience required or experience in a similar role.
  • Basic knowledge of computer software, including: Excel, Outlook, PowerPoint, Word, DNA, Fiserv, and Federal Reserve Bank software

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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