Senior Associate, Product Management, Digital Servicing Platforms
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Aug 3, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Associate, Product Management, Digital Servicing Platforms
Capital One's Servicing Platforms organization is seeking candidates who are hungry to be at the forefront of innovation to help define and create new experiences that will benefit hundreds of millions of Americans.
We are seeking Product Managers to work on Sage, Capital One's insights and coaching platform. Sage helps uncover issues, risks, and trends in our customer conversations to effectively coach agents and replicate successful interactions. With Sage you can learn what drives a positive or negative customer experience, uncover pain-points, and analyze customer feedback to improve our products, processes, and customer experiences.
In this role you will work with engineers, designers, data scientists, analysts, and operations leaders to define the Sage product strategy and develop next-gen capabilities such as advanced text analytics and machine learning models. As the Product Manager, you will be able to empathize with users and customers, understand business needs, and ideate and evaluate solutions tailored to those needs. You will do it all in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation.
General areas of responsibilities:
- Set product vision and lead road mapping, goal setting, prioritizing, capability delivery, and product roll-out strategy
- Continually drive to understand customer needs and ensure they are considered in prioritization and trade-off discussions
- Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses
- Partner with our Tech and Data Science teams to find opportunities to leverage Machine Learning to deliver real-time, personalized and contextual experiences for our customers
- Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience
- Build and maintain strong relationships and feedback loops with leaders and stakeholders who manage the downstream operations and processes that depend on the capabilities and performance of our platforms
- Help with overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value.
The ideal candidate is someone who friends and colleagues describe as:
- Equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today
- On whole operates in a rapidly changing environment with a sense of urgency
- A person who leads with humility and invests in the success of peers and managers
- A natural leader who sparks conversations, invites stakeholders into his/her design process, and creates advocacy/alignment
- One with a high level of intellectual curiosity and comfort with ambiguity
- A fantastic storyteller who is at ease presenting to senior executives
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 1 year of experience in product management, project management, or engineering.
Preferred Qualifications:
- Master's Degree or MBA
- 3+ years of experience translating business strategy into digital products
- 3+ years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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