Librarian - Senior Information Services Analyst

Washington, DC
Aug 28, 2021
Sep 12, 2021
Full Time
Business Unit Description

AARP is the nation's largest nonprofit, nonpartisan organization with a membership of nearly 38 million that helps people 50+ turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. Policy, Research and International Affairs leads the development and communication of AARP's public policies and, research and insights on the issues that matter to the 50+.

Consults with and advises clients, leadership, and key stakeholders on issues of importance to AARP using secondary information sources. Provides timely, business-critical, and client-focused information and consultative services. Develops and manages resources for the organization to advance AARP's strategic success based on the strategic issues and priorities. The incumbent works independently as an information services consultant with internal clients, exercising considerable strategic judgment. Proactively keeps the organization and clients informed about their areas of interest and alerts clients about environmental trends. Uses best practices to promote information sharing and builds deep relationships throughout the Association to promote the Library and Research.
  • Establishes a working relationship with key AARP internal clients and issue area groups and develops subject matter and resource expertise. Develops an understanding of the issue area and client business and information needs in order to proactively provide information and services in a timely manner using the best information sources, data, and delivery formats based on those needs.
  • Manages secondary research projects with broad Association impact. Frequently responsible for work with high visibility and critical outcomes. Develops and manages project work plans, selects appropriate information sources and identifies new sources when necessary, and frequently collaborates with staff from other departments. Collaborates with colleagues to include additional insights from syndicated resources and databases. Depending upon assigned client group, projects could include comprehensive corporate due diligence and legal research on potential partners and service providers and people vetting research using investigative and criminal/public records databases. Client deliverables will convey actionable insights in a succinct and compelling way.
  • Continually monitors the information needs of AARP issue areas and clients to identify unmet research services, and researches and recommends materials or strategies to meet those needs. Monitors, evaluates, and recommends new information resources and delivery formats, including managing content for several internal newsletters. Proactively assesses the ROI of various deliverables, and adjusts level of effort, design and output, and distribution.
  • Works collaboratively with the other members of AARP Research and PRI wide to develop high impact deliverables for use both internally and externally, when appropriate.
  • Manages ad hoc research projects in addition to projects from assigned issue and client groups. Participates in environmental scans to identify new offerings and services to increase relevance among the segments. Provides research support enterprise-wide:

a. Evaluates the research question(s), requirements, and priorities; and develops a process to conduct the research
b. Identifies, examines, analyzes, and makes expert decisions on the resources in a variety of research, business and policy areas for use in conducting in-depth and highly complex research.
c. Identifies, synthesizes, and analyzes timely and authoritative information and data, and customizes the findings to meet client's requirements, including report compilations, written executive summaries, memos, presentations, or other formats required by clients.
d. Provides rigorous assessment of the accuracy, validity and reliability of gathered information.
e. Presents ideas effectively and can speak knowledgably and respond to broad ranging questions.
  • Conveys findings through written or oral reports, abstracts, summaries, charts, graphs, or other products, depending on client preference.
  • Works closely with other AARP staff to share information, identify trends, leverage internal and external information among AARP staff, and develops new proactive products and services to support clients.
  • Helps to manage, contribute, and share impactful insights via the Knowledge Management System.
  • Provides and/or arranges training in the use of Library resources and services, to facilitate independent research via desktop applications and online apps.
  • Contributes and participates in the planning, communicating, and executing of Library promotional events.
  • Participates in planning the work of the Library, including formulating goals and objectives and identifying opportunities for improvements in methods and procedures.
  • Provides services in the physical library at the Reference Desk and via the Ask a Librarian form.
  • Manages multiple vendor relationships and negotiate contracts as appropriate.
  • Completion of a Master's degree in Library/Information Science from an American Library Association (ALA) accredited program, and a minimum of 8 years experience.
  • Expertise in creating complex search strategies and searching major commercial database services such as Lexis-Nexis, Westlaw, EBSCOhost, ProQuest, and Factiva
  • Ability to work both independently and within a team-oriented structure, and in a high-production work environment.
  • Demonstrated ability to synthesize and provide actionable information.
  • Strong consulting/relationship management skills.
  • Experience leading group projects that result in new or enhanced products and services.
  • Excellent interpersonal, presentation and writing skills.
  • Expertise in using Microsoft Word and PowerPoint.
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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