Patient Navigator

Jun 25, 2021
Jul 30, 2021
Full Time
The Patient Navigator will foster positive and professional interpersonal relationships with patients/families, physicians, hospital staff, community agency representatives and visitors. Promote access to care and appropriate utilization of hospital and community services. Provide screening interviews for identified patients and based on findings, facilitate interventions. Identify resources in the hospital and in the community to facilitate patient and family coping and assist families to utilize those services. The Patient Navigator will function as a resource and advocate for African American pregnant and postpartum women with young infants up to 12 months in the Washington, DC area, as part of the research project funding by PCORI (Patient Centered Outcomes Research Institute).

The Patient Navigator will be trained to provide psychosocial support to patients in the intervention group and help with using navigation systems to help achieve maximal integration of pregnancy, mental health and pediatric care. The patient navigator will offer face-to-face counseling, early appointment planning and coordination of services for childcare/transportation.


Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
2 years Social services or medical setting offering direct assistance to clients, patients, and their families. (Required)

Required Skills/Knowledge
Excellent communication skills

Ability to work with African American patient populations .

Sensitivity to individuals from varied backgrounds and cultures.

Ability to provide culturally appropriate, evidenced-based care and communication.

Ability to work in multi-disciplinary team within a research concept

Knowledge of resources available to meet the diverse needs of families in Washington, DC

Functional Accountabilities

Organizational Commitment/Identification
  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goal
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

  • Conduct periodic mental health screenings

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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