Maintenance Operations Analyst

Lorton, Virginia
Jun 24, 2021
Jul 29, 2021
Full Time

The Maintenance Operations Analyst expands their practical experience in the application of system analysis techniques and procedures monitoring the NII RPM Operations Center (NROC) electronic dashboard and taking a myriad of possible actions. The Maintenance Operations Analyst will also assist in the monitoring and actions in the MAXIMO program.

  • Monitor the electronic NROC dashboard and carry out fact finding, and analyses as assigned.
  • Apply established procedures taught where the nature of the system and feasibility have been decided.
  • Watch for "alerts" from the NROC dashboard.
  • Analyze alerts from principles taught to determine whether a work order should be initiated and take appropriate action, including calling the port, discussing with PNNL, or simply waiting and continuing to monitor the problem.
  • Initiate work orders and follow up until completion.
  • Incumbents of position work independently, adapt guides to specific situations, resolve problems and deviations according to established practices, and obtain advice where precedents are unclear or not available.
  • Completed work may be reviewed for conformance to requirements, timeliness, and efficiency.
  • Supervisory Responsibilities - None.
  • Other duties as assigned.

  • High school diploma or GED required
  • Associate degree is preferred
  • 2+ years' experience in a general Help Desk or Customer Service position, preferably in a maintenance environment
  • Experience with NII equipment is preferred
  • Internal candidates may substitute for this requirement 1+ years of experience in the MDC
  • Must have a valid driver's license
  • Background check required with the ability to pass a CBP Background Investigation

Knowledge, Skills and Abilities
  • Strong organizational skills and the ability to prioritize and multi-task.
  • Must have analyzation skills to put several inputs together and arrive at an answer.
  • Proficient in Microsoft Office Suite (i.e. Word, Excel, and Power Point).
  • Strong oral and written communication skills.
  • Knowledge of MAXIMO is a plus.
  • Knowledge of ticketing systems is a plus.
  • Ability to work shift work, including nights, weekends, and holidays.

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

#Chenega IT Enterprise Services, LLC

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