Xerox MFD Service Technician

Location
Ft Belvoir, Virginia
Posted
Jun 23, 2021
Closes
Jul 20, 2021
Ref
17701
Function
Administrative
Hours
Full Time
Summary

The Xerox MFD Service Technician will provide repair and service support at the customer's location, the Defense Threat Reduction Agency (DTRA) Ft. Belvoir, VA and in Springfield, VA, working with low to mid-range office products in a break/fix mode for Xerox 7830, 7850, and like devices.

Responsibilities
  • Perform the full range of maintenance on assigned products, including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance on Xerox Multi-Function Devices.
  • Provide timely and courteous service with minimal support from other personnel.
  • Observe all service call procedures, including preliminary notification to the customer of call receipt with an estimated time of arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Perform mechanical adjustments and troubleshoot to the Field Replaceable Unit (FRU) level (electrical, electronic, or mechanical).
  • Diagnose and repair using product documentation, Digital multi-meter, and fault codes.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer and internal records.
  • Report all activities and time using the prescribed methodology to ensure accurate customer and internal records.
  • Provide customers the status of their current service call and address any other service concerns they may have with the product.
  • Use of a PC or wireless devices for data entry, troubleshooting, and web access.
  • Demonstrate IE Navigation, File saves and moves, and internet connectivity.
  • Supervisory Responsibilities - None.
  • Other duties as assigned

Qualifications
  • A certificate or diploma from a recognized technical school or college in the field of electronics, electrical repair, reprographics, or a related field OR
  • High school diploma or GED and 3+ years of related field experience as a technician may be substituted for the certificate/diploma
  • Experience to include:
  • Field experience as a technician working with business technology, like PCs, network connected printers, and networked equipment
  • Experience or formal training in AC-DC electrical or electronics required
  • Formal training on Xerox Multi-Function Devices
  • Must possess a valid driver's license
  • Secret clearance required

Knowledge, Skills and Abilities
  • A+ or N+ certified is a plus.
  • Functional knowledge of light industrial electricity, digital electronics, and use of digital multi-meter.
  • Knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word and Excel).
  • Have excellent customer service skills with a high level of professionalism.
  • Ability to work during assigned work day(s) and work overtime occasionally.
  • Strong attention to detail, ability to manage multiple tasks, and work independently and/or on a team with minimal supervision.
  • Must have excellent writing and verbal skills with the ability to communicate effectively.
  • Ability to travel as required.

#Chenega Logistics. LLC

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