iHire, an industry-focused online talent platform headquartered in Downtown Frederick, MD, has an opening for full-time Customer Success Manager.You will lead a team our growing team of dedicated Customer Success Representatives and promote customer retention and loyalty, working with B2C and B2B customers to ensure they are satisfied with iHires services. This is a great opportunity to work with a progressive company that works hard and plays hard (even in our temporarily100%remote environment)! If you are passionate about customer service and looking for a place where you can make your mark, we want to hear from you.What Youll Do:Support and train a diverse team that engage in a wide range of activities from answering calls, chats, and emails to data entry.Work to find opportunities for training for our Customer Success associates.Support the Director of Customer Success in leadership development, process definition and improvement.Guide the team in effective client issues resolution and handle any escalations.Create policies and procedures that optimize the customer experience.What Youll Bring:Three to five years of call center experience and three to five years of team management experience, with the ability to positively manage and motivate a team.High standards for meeting deadlines and sound time management skills; highly organized, focused and committed to achieving goals.Ability to prioritize and escalate customer issues as required.Excellent communication and presentation skills.Enthusiasm, strong work ethic, and a positive, professional, results-oriented attitude.WhyYoullLove iHire:We offer a competitivesalaryplus an exceptional benefits package includinggenerousPTO, flextime, comprehensive health benefits,professional development opportunities,matching 401(k),and more!Enjoy a collaborative, fun, and flexible(and currentlyremote)work environmentwelleven provide you withtheequipmentyou needas well asa monthly internet stipend.MoreAboutiHire:iHire has been in business for more than 20 years (and counting), helping job seekers just like you find great opportunities in their industry. But iHire isnt your average company. We value passion, ability, enthusiasm, and dedication. And, we provide a flexible environment where the best employees can thrive,grow with us,and become leaderswhile maintaining a healthy work/life balance.Althoughwevetemporarilyexchanged our famously stocked breakroom and in-person social events for virtual happy hours and Zoom Pictionary, youll quickly find out why iHireis a great place to work even when working remotely!Our goal is to be a diverse workforce that is representative of our clients and communities. We strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, people of all ages, and veterans to apply. We are committed to building a team that is inclusive of a variety of backgrounds and perspectives.Employment Type: Full TimeYears Experience: 3 - 5 yearsBonus/Commission: Noby Jobble