Emergency Operations Center Specialist

Washington, D.C
Jun 22, 2021
Jun 29, 2021
Full Time


We encourage you to read the entire announcement before submitting your application.

This assignment is located within U.S. Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Operations Support (OS), CBP Watch, Incident Management Branch.

Required to currently hold and retain a Top Secret clearance.
Learn more about this agency


The EOC Specialist will support the CBP Watch's mission to provide vital services to CBP through incident and event management, including planning, response, and recovery activities. The Incident Management Branch proactively establishes disciplined organizational structures and coordinated procedures for the management of all types of incidents and events that range from those that are adequately handled with local assets, to those of scaled proportion that require capabilities from across the CBP enterprise.
This position serves as a Specialist and will provide support to the CBP Headquarters EOC. Employees selected for this temporary assignment will perform the following duties, but are not limited to:
  • Participate as an EOC member, established in response to a specific incident or situation.
  • Develop courses of action necessary for successful CBP response and recovery efforts, leveraging all available resources. Coordinate
  • CBP's involvement to manage and mitigate impacts to the enterprise by directing resources and meeting the increased demands of a pending or actual incident or event with significant effects on operations.
  • Assist in providing situational awareness and/or reporting on the impact to operations, infrastructure, and personnel during an incident or event.
  • Support the implementation of plans, processes, and procedures related to a specific incident or situation.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a current permanent Federal employee
  • Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
  • Must NOT have any pending/outstanding disciplinary actions
  • Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
  • Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
  • The program does not apply to members of the Military service or contractors.


Qualifications required:
  • Knowledge of Federal Emergency Management and Continuity laws, directives, and guidance, and ability to interpret and implement guidance regarding risk assessments;
  • Extensive communication skills in writing a variety of documents and reports; oral skills to foster collaborative working relationships with EOC staff and other stakeholder to proactively meet goals and objectives;
  • Experience with managing resources, and ability to review and assess plans and guidance;
  • Knowledge of, or willingness to, learn processes and concepts related to emergency management (that is, National Incident Management System - NIMS);
  • Completion of the following free, online courses for Independent Study (IS): IS-100: Introduction to the Incident Command System, IS-200: Basic Incident Command System for Initial Response, IS-700: An Introduction to the National Incident Management System, and IS-800: National Response Framework. Courses available through FEMA.
  • Self-driven and motivated.
  • Please read the following important information to ensure we have everything we need to consider your application:
    It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

    Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

    Please ensure EACH work history includes ALL of the following information:
  • Job Title (Include series and grade of Federal Job)
  • Duties (Be specific in describing your duties)
  • Name of Federal agency
  • Supervisor name, email, and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Education

    EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

    Additional information

    **DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

    If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

    Selected applicants for a JDA are requested to fulfill the items below during the JDA:
  • Complete the DHS Training Course 15 days prior to the arrival to the JDA.
  • Complete the DHS Joint Duty Assignment Progress Plan to include:
    • Phase 1: Establish assignment objectives within the first 30 days of the JDA.
    • Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
    • Phase 3: Complete a final review within the last 30 days of the JDA.
  • Complete 12 hours of professional development using Skillsoft courses, videos, and books in conjunction with the established assignment objectives for the JDA.
  • Attend each of the DHS Joint Duty Program Director's quarterly webinars (1 hour per quarter).

  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.

    If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.

    Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required

    Required Documents

    1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.

    2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
  • Your appointment in the Federal service
  • Tenure
  • Grade and Step
  • Full performance level
  • If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.

    3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02 .

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