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Retail Clerk

Employer
The Home Depot - General
Location
Manassas, VA
Closing date
Jun 26, 2021

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POSITION PURPOSE Plays a critical customer service role by providing customers with fast, friendly, accurate and safe service. Contacts the Head Cashier or other member of management if customer needs are not met. Monitors and maintains Self-Checkout area and/or processes return transactions, as assigned. Proactively seeks product/project knowledge to provide customers with information and identify selling opportunities. Follows all policies and procedures to ensure that shrink is minimized. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES Provides customers with fast service Follow the standard checkout process to ensure fast checkout Remove small items from the customer s cart Invite customers into your lane and meet customers in the aisle when available Learn to recognize that a line is anything more than one customer checking out and two more waiting Notify the Head Cashier whenever lines form Provide customers with friendly service Offer a friendly greeting, smile and make eye contact with customers Let customers know you will assist them shortly if helping another customer Thank each customer by saying, "Thank You for Shopping The Home Depot." Assess the customer s need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors Give customers your full attention throughout the transaction Process all transactions Follow the standard checkout process to ensure accuracy and to prevent shrink If assigned to Self Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over riding Follow SOP regarding cash handling procedures, including Self Checkout Monitor all entrances and exits, request proof of payment when necessary NATURE AND SCOPE Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials May have to occasionally work outdoors where temperatures and climate can fluctuate ENVIRONMENTAL JOB REQUIREMENTS Environment: Usually in a comfortable environment but with regular exposure Travel: Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements: Physical Job Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the abil MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Must continuously stand or walk or regularly requires lifting/handling/carrying material or Years of Relevant Work Experience: 0 years Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Additional Qualifications: Preferred Qualifications: Knowledge, Skills, Abilities and Competencies: Pay Rate: -

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