We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator II joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).At GDIT, we foster a people-centric environment. As a Systems Administrator II, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365 and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.In this role, a typical day may require the following skills:Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.Identify and drive fixes with feature teams for volume drivers.Run documented deployment scripts and procedures.Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.Identify and drive recovery levers with feature teamsAssist in Hardware deployments, including peripherals (desktop and server provisioning)Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.Equipment assistance / troubleshooting (eg, intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).Sovereign cloud user account requests (eg, submissions, provisioning, certificate issuance and troubleshooting).Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outagesSecure Work Area operationsUpdate standard operation procedures and technical training guides documentation as neededWHAT YOU'LL NEED:Education: Bachelor's Degree in a similar field or equivalent combination of IT training and practical IT experienceClearance: Must hold an active TS/SCI with PolySkills:2+ years of experience diagnosing/debugging faults in complex online servicesDemonstrated ability to identify and script automatable problemsDemonstrated ability to lead teams while performing on-shift individual contributor workExcellent customer service skills and focusAdaptable to a fast pace environment with changing proprietiesAbility to execute work with precision in time sensitive outage scenariosCapability to communicate effectively through written and oral EnglishAbility to perform work under continuous deadline pressureAptitude to interact with external customers & partners on behalf of MicrosoftMust be open to shift work as 24/7 support is neededPreferred Qualifications:Demonstrated experience with PowerShell, SQL, and Python scriptingWorking knowledge of diagnostic tools like WinDBG or WiresharkWorking knowledge of enterprise network gear including routers, switches, and load balancersFor Identity workstream: demonstrated experience with patching, imaging, Active Directory, Infrastructure role management and Deploy/upgrade of core components, software, and scheduled configuration changes#MSOC #MSOCReston We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.