Operations Technician III - Federal
About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Role The Operations Technician III - Federal ISP supports a highly-skilled technical team working on complex network system equipment, and installation and maintenance assignments. The Ops Tech will configure, install, test, and maintain network fiber optic equipment (OC-3 to OC-192, and Dense Wavelength Division Multiplexing (DWDM) components).The Main Responsibilities Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)Technical knowledge and experience on contemporary technologies (eg MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessmentsManagement of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networksWork very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.Analyze network troubles, assess performance data and develop design optimization plans accordinglyInterface with fiber vendors, telecom providers and other entities on complex technical mattersParticipate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functionsReview and interpret EDPs and as-built engineering documentationCoordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal formsWhat We Look For in a Candidate Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experienceMinimum of 5+ years experience with SONET based, long-haul, and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems, and/or Ethernet, VPLS, IP, MPLSPreferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalentPrevious experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases, and circuit activationsPrevious experience with routers, IP protocols, configurations, interfaces is strongly preferred.Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer-mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and managementAbility to relate technical issues to management and Gov't personnelPrior experience with Transport platforms (ie Nortel, Cisco, Ciena, Lucent, and Tellabs) and Data platforms (Cisco, Juniper, Adtran)Must be able to effectively manage multiple issues simultaneously through effective work prioritization.Demonstrated ability to make sound decisions and logical thinking when under pressureDemonstrated ability to train, coach, and develop the technical skill set of shift techniciansPrevious experience with Gov't networks and customers. The ability to interface in a professional manner with management and customer is essentialFlexibility with regard to work levels and shift accommodation is imperativeTS/SCI w/ FSP Security clearance What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 247731EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary RangeSalary Min : 64080Salary Max : 142560This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min : 64080Salary Max : 142560This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.