Service Technician
- Employer
- Fairfax Water
- Location
- Fairfax, Virginia
- Salary
- We offer a comprehensive salary and benefits package.
- Closing date
- Jul 5, 2021
View more
- Industry
- Utilities
- Function
- Customer Service, Maintenance and Repair
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Fairfax Water has an immediate opening for a Service Technician. Under supervision of the Supervisor, Service Technicians responds to customer requests for connection/disconnection of water service, leak investigation, and meter inspections. Supports Revenue Management objectives through meter replacement programs and disconnection /connection of water service due to non-payment.
Essential functions include:
Performs a variety of skilled carpentry tasks by:
- Responds to customer requests for connection or disconnection of water services due to emergencies or move in and move outs.
- Investigates all types of water leaks, including main breaks, service lateral leaks, and plumbing issues located inside customer homes.
- Investigates water pressure issues relative to service lateral leaks or faulty pressure reducing valves.
- Performs small (under 1”) meter replacements scheduled by Fairfax Water’s meter management program or required in response to an investigation of low water consumption.
- Responds to customer questions relating to Fairfax Water’s, policies and procedures.
- Performs routine water analyses to identify chlorine and fluoride content during routine leak investigation.
- Performs routine hydrant and blow off flushing as requested by customers and/or Fairfax Water’s laboratory personnel.
- Performs various specialized services assigned by the supervisor, including essential work required after normal working hours.
Requirements:
Graduation from high school or GED and a minimum of two years related experience in customer service field operations or any equivalent combination of education and experience.
General knowledge of residential and commercial plumbing systems. Ability to identify and use all types of small hand tools related to plumbing. Knowledge of Fairfax Water’s meter and curb box locations preferred. Ability to read and interpret ADC maps and distribution systems maps.
Strong communication skills and ability to interact courteously with the public and fellow coworkers. Basic computer skills and the ability to learn SAP Mobile and basic CIC0 front office processes. Good knowledge of Fairfax Water County’s geographical area. Ability to work independently and exercise good judgment.
About Fairfax Water
Fairfax Water is a respected leader in the drinking water industry, supplying drinking water to nearly two million people in the communities of Fairfax, Loudoun, Prince William, Herndon, Vienna, Alexandria, Falls Church, and Fairfax City. We are Virginia’s largest water utility and one of the 25 largest water utilities in the country, serving one of every five Virginians who obtain their water from public utilities. We aim to uphold customer trust by providing water of exceptional quality and reliability at a reasonable price, supporting the high quality of life and economic vitality of Northern Virginia.
To review the full requirements for the position please go to our website at www.fairfaxwater.org and apply online. Fairfax Water offers competitive salaries as well as a comprehensive benefits package, including excellent health insurance, tuition reimbursement, flexible spending accounts, and a defined benefit retirement plan.
Company
Fairfax County Water Authority (Fairfax Water) is Virginia's largest water utility, serving one out of every five Virginians who obtain their water from public utilities. Nearly 1.5 million people in the Northern Virginia communities of Fairfax, Loudoun, Prince William and Alexandria depend on Fairfax Water for superior drinking water.
That's 1.5 million friends, neighbors and family members. We don't need any other reason to demand the highest in water quality standards!
Chartered in 1957 by the Virginia State Corporation Commission as a public, non-profit water utility, Fairfax Water operates four water treatment plants with a combined capacity of 262 million gallons per day. The plants include the Corbalis Treatment Plant, operating on the dependable and free-flowing Potomac River in the northwestern area of Fairfax County, and the Griffith Treatment Plant on the impounded Occoquan River in the southeastern area. Water is distributed throughout Fairfax Water's service area through nearly 3,200 miles of water mains.
Fairfax Water produces, on average, 148 million gallons of water per day. More than 235,000 mostly residential accounts in Fairfax County comprise about 60 percent of total water sales. Approximately 40 percent of total water sales are wholesaled to Loudoun and Prince William Counties, the City of Alexandria, the Town of Herndon, Ft. Belvoir and Dulles Airport. Revenues in 2005 were $120 million.
Fairfax Water is governed by a ten-member Board of Directors composed of Fairfax County citizens who are appointed by the elected Board of Supervisors of Fairfax County. A General Manager, supported by a senior staff of engineering and business professionals, manages the day-to-day operations of Fairfax Water.
Summary of Benefits
Regular Full-time Employees
PAID LEAVE
? Vacation Days Per Year Service Years
13 0 < 3 years
19 3 < 15 years
26 15+ years
? Sick Leave
13 days per year for you and/or your household dependent's illness and care.
? Holidays
JAN New Year's Day, Inauguration Day & Martin Luther King Day
FEB Presidents' Day
MAY Memorial Day
JULY Independence Day
SEPT Labor Day
OCT Columbus Day
NOV Veterans' Day, Thanksgiving Day & Day After Thanksgiving
DEC Christmas Eve (1/2 Day) & Christmas Day
** Plus one Discretionary Holiday to be taken during the calendar year.
INSURANCE
? Health which also includes Medical / Dental / Vision / Rx
? Life
? Long-Term Disability (effective after 36 months of employment)
? Voluntary Long-Term Care (at employees' cost)
RETIREMENT
? Fairfax Water Retirement Plan
? 457 Plan (similar to a 401(k) plan)
ADDITIONAL BENEFITS
? Tuition Reimbursement
? Professional Development
? Child/Adult Care Reimbursement Plan
? Flexible Spending Accounts
? Holiday Parties and Picnics
? Credit Union Membership
? Direct Deposit
Fairfax Water is committed to providing comprehensive benefits to our employees and their eligible dependents, as well as opportunities for continued education and professional development.
Employee-paid premiums and contributions are deducted on a pre-tax basis.
This review is intended to be a brief summary of the major benefits provided by Fairfax Water. In all instances, plan documents and policies govern the eligibility and administration of each benefit plan.
- Website
- http://www.fairfaxwater.org/
- Location
-
8570 Executive Park Avenue
Fairfax
VA
22031
US
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