Description Job Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux, Windows and Virtual operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. (U//FOUO) Support will be provided on a 12-hour shift, 24 hour/ 7 days a week basis complying with the shift schedule detailed within the associated TTO. Contractors in this category are to be considered Emergency Essential, providing support during F6 headquarters closures and Federal Government Holidays. The Level 2 System Administrator - Shift (SA-S) shall possess the following capabilities : (U) Provide support for implementation, troubleshooting and maintenance of IT systems (U) Manage the daily activities of configuration and operation of IT systems (U) Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems (U) Provide assistance to users in accessing and using IT systems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. (U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support for the escalation and communication of status to agency management and internal customers (U) Optimize system operations and resource utilization, and perform system capacity analysis and planning (U) Provide support for the dispatch system and hardware problems and remains involved in the resolution process (U) Provide in-depth experience in trouble-shooting IT systems (U) Configure and manage UNIX, Linux, Windows and Virtual (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance (U) Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Qualifications: (U) Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Domain Area(s) Specialized Requirements: (U) Contractor shall within 180 days of being accepted on the contract, earn and maintain the Information Technology Infrastructure Library (ITIL) Foundation (or higher) certification and one of the following; (U) Microsoft Certified IT Professional (MCITP) certification, or; (U) COMPTIA Linux + Certification or; (U) Linux Professional Institute Certification (Level 1 or higher) or; (U) Red Hat Certified System Administrator (RHCSA) certification CONMD careers.leidos.com/CONMD External Referral Bonus: Eligible Potential for Telework: No Clearance Level Required: Top Secret/SCI with Polygraph Travel: No Scheduled Weekly Hours: 40 Shift: Rotating Requisition Category: Professional Job Family: Systems Administration Pay Range: