Senior Director, Chief of Staff- Card Channels Operations
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jul 19, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Senior Director, Chief of Staff- Card Channels Operations
The Card Channels Chief of Staff (CoS) will assist in managing strategic priorities and operational routines for the business. He/She/They will partner with the Card Channels leadership team, the lead Channels HRC, the Channels Communications lead, and various stakeholders across Card and Capital One to execute the Channels business strategy.
The CoS will provide thought leadership, best practices and serve as a central point of coordination for division level efforts in the following areas: business strategy, organizational routines, site visits, strategic communications, expense management, project management, and operational improvements. He/She/They will partner closely with HR to implement culture initiatives, associate engagement activities, and Diversity, Inclusion and Belonging (DIB) activities. Finally, the role will serve as the primary point of contact for teams and groups inside and outside of Channels.
Responsibilities:
- Partner closely with Pete and the Channels Leadership Team to develop, build and manage strategic focus and priorities including new strategy group under Strauss
- Work closely with the leadership team to clearly define and communicate the overall strategy and areas of focus
- Build strong connections with key stakeholders across Card and enterprise to ensure alignment with overall strategic focus
- Develop and execute an overall site visit strategy to establish communications and connections to Channels Associates
- Act as a highly functioning change agent and leader for the organization to effectively spot the need for change and/or lead the implementation efforts.
- Identify and track metrics to ensure achievement of priorities
- Develop and execute Management and Governance routines
- Act as a point of contact for various enterprise-wide initiatives
- Manage key relationships on behalf of Pete, ex. WPS
- Support Pete's external Board responsibilities for Capital One
- Support our critical DIB efforts across Channels
- Partner with HR and Communications to create and execute Associate engagement activities
- Assist Pete in building and maintaining a strong leadership team
- Own admin alignment across Channels
- Lead and/or provide oversight for various special projects
- Integrate with other CoS to maintain a community of practice
Critical Skills, Experience, and Competencies:
- Proven ability to build strong, trusting relationships and operate in an influential manner with senior executives to assist in driving the business agenda
- Strong judgment, influencing, leadership skills are essential
- Role model for Capital One's Values; Operates with a high degree of integrity
- Must possess high "EQ" and be a collaborative team player
- Experience in previous roles with specific strategy and analytics focus
- Action-oriented approach that is geared toward execution and delivering results
- Strong facilitation, negotiation and mediation skills; Ability to drive to consensus
- Strong project management and organizational skills; Meticulous attention to detail
- Excellent written and verbal communication skills
- Highly motivated, self-starter that can work autonomously and independently take initiative
- Ability to navigate ambiguous situations and bring clarity to problem solving
- Proven experience with discretion in handling highly sensitive issues
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 7 years of Process Management experience OR at least 7 years of Project Management experience
- At least 5 years of Communications experience
- At least 2 years of experience in Organizational Development and Performance
Preferred Qualifications:
- 4+ years of experience managing senior stakeholders across different business functions
- 4+ years of experience managing technical projects
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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