Senior Engagement & Policy Fellow

Washington, D.C
Jun 20, 2021
Jun 27, 2021
Full Time


This position is located at Consumer Financial Protection Bureau, Office of Consumer Education (OCE). As a Senior Engagement & Policy Fellow, you will serve as one of the Bureau's foremost experts on issues impacting or strategies to engage with one or more of the vulnerable populations on which OCE has special emphasis. You will advise leadership and current staff on strategic issues related to these special populations as a strategic partner in both policymaking and engagement efforts.

Learn more about this agency


As a Senior Engagement & Policy Fellow, you will:
  • Develop both short- and long-term policy goals related to relevant populations or areas of expertise in one or more of the following areas: debt collection and repair, credit reporting and repair, auto finance, payment mechanisms, student loans, or small dollar lending; Work directly with relevant staff across the agency to understand emerging issues, as well as capacity, opportunities, and constraints related to engagement and policy efforts to improve fairness and equity in consumer financial markets and affect the overall well-being of consumers.
  • Proactively build relationships with the Bureau's Supervision, Enforcement, Innovation, Consumer Response, Research, Markets, Regulations, Fair Lending, and other divisions as appropriate; Engage these stakeholders to jointly define priorities and identify ways that OCE can more effectively, efficiently, or systematically support these divisions' needs in understanding the needs and positions of special population areas in all areas of Bureau policymaking.
  • Lead, coordinate, and/or facilitate work and projects with long-term staff and fellows within OCE working on issues related to the incumbent's area of expertise; Provide expert level guidance to staff in all areas of the Bureau who work on projects that may impact overall agency engagement campaigns or may have an impact on one or more discrete special populations.
  • Identify opportunities for cross-Bureau collaboration as relevant based on strategic policy goals and relevance to domains of expertise to enhance the bureau's analytical and policymaking capabilities on issues that may encompass one or more products, policies, or target populations; Lead cross-Bureau working groups on discrete areas identified.
  • Educate Bureau staff on developments related to the consumer financial health and lives of special population groups; May identify emerging issues in area of expertise and make recommendations on potential policy or educational approaches; Advise staff in various agency units on the potential impact of these developments on overall agency goals for consumer financial health and equity; Identify potential gaps in Bureau planning or guidance that may be applicable for one or more special populations and assists staff in applicable offices with developing mitigation strategies.

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:
  • Please refer to "Conditions of Employment."
  • Must be U.S. Citizen or U.S. National
  • A Public Trust background investigation will be required.
  • This position is being filled under the excepted service, Schedule A, Fellowship authority.
  • Appointments under this authority will be made in the excepted service and do not convey competitive status.
  • This appointment may be extended, up to an additional 2 years, not to exceed 4 total years.
  • Pass writing assessment - see Qualifications/Evaluations Sections

  • Qualifications

    You must meet the following requirements by the closing date of this announcement.

    SELECTIVE PLACEMENT FACTOR: In addition to meeting the qualification requirements as described below, this position has the following Selective Placement Factor:

    Ability to effectively communicate in writing as evidenced by using proper grammar to compose written documents which are clear, concise, thorough, and free of spelling, grammatical, and punctuation errors.

    Writing Assessment: Candidates must demonstrate possession of the Selective Placement Factor by passing a writing assessment. Along with the application, you must submit a written product. To access the written product requirements please click here . Candidates must complete and pass the writing assessment to receive further consideration for this position. Candidates who fail to submit the written assessment as described above, will be considered to have an incomplete application, and will receive no further consideration.

    Specialized Experience for CN-71: To qualify at CN-71, you must have one year of specialized experience at or equivalent to the CN-60 band level (GS-14 or equivalent) in the Federal service. For this position, specialized experience is defined as:
      Designing long-term policy strategies and overseeing engagement campaigns to accomplish those policy changes in order to support the economic and financial well-being of economically vulnerable populations such as Students, Young Americans, Older Americans, Servicemembers, Veterans, New Americans, Immigrants, Rural Americans, Workers, Native Americans and consumers with limited incomes; AND Leading approaches to conduct policy analysis using a wide range of evaluative and analytical methods and techniques; AND Leading the development of written products, research and policy recommendations for the purposes of decision making by senior organizational leadership; AND Designing strategies to convene and influence critical internal and external stakeholders to further develop policy goals and strategies or execute engagement campaigns.


    Additional information

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This announcement may be used to fill like positions in other organizations within the Bureau.
    • This is a bargaining unit position.
    • We offer opportunities for telework.
    • Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees. Applicants may review the Bureau ethics regulations and a summary of the regulations at Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at .
    • A two year trial period may be required.
    • A trial period that will cover the full period of the appointment may be required.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Obtain and use a Government-issued charge card for business-related travel.

    A new hire's direct and overall experience are critical factors in determining a salary offer, it is important that your resume fully reflects all of your work experience. The Consumer Financial Protection Bureau determines the salary offer for each selectee based primarily on three key factors:
    • The selectee's directly related experience at the same level as the position
    • The selectee's overall experience in a particular industry or area
    • The salaries of other Bureau employees in similar positions and with similar levels of experience.

    We also take the selectee's skill set into account. Applicants should note that salary offers seldom fall near the upper end of the salary range as listed in this vacancy announcement. Salary may be set from the minimum of the salary range to the midpoint of the salary range. In some instances, based on a selectee's extensive experience directly related to the position, salary may be set at or above the mid-point up to the maximum salary for that band level. See information on our base pay ranges and salary structure.

    Our comprehensive benefits are among the most generous in the federal government. They include:- Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement- Comprehensive Federal health, vision, dental, life, and long-term care insurance programs- Learn more about Federal benefits programs at:

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    See our tips on the application process and printable checklist to ensure each step of the application is completed.

    You will be evaluated for this job based on how well you meet the qualifications above. Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

    Rating : Your application will be evaluated in the following areas: Analytical Thinking and Work Management.

    Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories: A, B or C. The questionnaire in the application process will be used to assess your work management skill. The writing product you provide will be used to assess your analytical skills, therefore, it is critical that you follow the written assessment instructions.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
    Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents.

    Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

    VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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