Customer Care Associate

United Air Temp
Lorton, VA
Jun 19, 2021
Jun 21, 2021
Accountant, IT
Full Time
ABOUT THE ORGANIZATION: United Air Temp has been providing Residential HVAC service in the DC Metropolitan area since 1931. Since our inception, United Air Temp has grown from a small town in Erie, Pennsylvania to a multi-state operation including Virginia, Maryland, North Carolina, Georgia and Florida. United Air Temp has expanded to 28 branches and 3 installation departments. Our mission at United Air Temp is to create an environment where talented people, with like-minded goals can grow and achieve great things. It is our purpose to build a national company that will endure for our customers and associates. We strive to set and achieve higher standards consequently changing the industry to which we belong. United Air Temp is a production-based company with rapid advancement potential. Even during the current economy, our company is still growing. We offer a stable work environment that offers jobs security and many opportunities for careers advancement. Learn how to train, mentor, and develop yourself and others with our in-house training facility. We offer hands on training and on-the-job training that has been approved by the VA Board of Contractors. With great benefits that include; 401K Retirement plan, health care, dental insurance, Federal credit union availability and banking options.CATEGORY: Customer ServiceDescriptionUnited Air Temp Residential HVAC Company seeks FT Customer Care/Sales Associates in Lorton Virginia Starting Pay: $15.00-16.00 hr., depending on experience, plus bonus, Comprehensive benefits package, and growth potential Daily Tasks: * Outbound dial to contact all hot/warm/cold sales, repair and maintenance leads received * Book/schedule appointments for our in-field sales, maintenance, and repair HVAC professionals * Contact customers prior to all in-home appointments to ensure customers are home prior to arrival time. * Communicate continually throughout the day with our in-field professionals to support their success * Follow up with customers about any needs they may have. * Process part orders generated through field personnel. * This position will consist of heavy phone volume. * Meet and exceed expected metrics (Bonus structure based on metrics) * Other duties as assigned Minimum Requirements: * Minimum two years of exceptional customer service experience (references required) * Prior inside Sales experience, preference is given to those with experience booking sales calls and generating sales leads. * Ability to work with minimal supervision * Ability to demonstrate organizational and follow-up skills * Microsoft Office skills * Must have availability to work overtime, weekends, and rotating, week-long on-call schedule. * GED or High School Diploma * Must be able to successfully complete background check to company satisfactionLOCATION: VA, LortonFULL-TIME/PART-TIME: Full-TimeSHIFT: -not applicable-

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