Engagement & Policy Fellow (Program Manager)

Washington, D.C
Jun 19, 2021
Jun 27, 2021
Full Time


This position is located at Consumer Financial Protection Bureau, Office of Consumer Education (OCE). As an Engagement & Policy Fellow (Program Manager) you will serve as a key program manager for efforts related to one of the agency's overall consumer financial educational and engagement campaigns or on policy issues related to one or more of the identified vulnerable populations with which OCE works.
Learn more about this agency


As an Engagement & Policy Fellow (Program Manager), you will:
  • Work with Senior Fellows or agency management to identify and develop engagement campaigns and strategies on issues related to or targeting special populations, including but not limited to debt collection and repair, credit reporting and repair, lack of liquid savings to withstand financial shocks, auto finance, payment mechanisms, student loans, or small dollar lending that may impact one or more of the vulnerable population segments; Lead complex, cross-bureau engagement efforts affecting the consumer protection and decision-making of an identified population.
  • Collaborate with stakeholders, partners, and offices within the Bureau in the development of advisory and campaign material to provide identified consumer segments with the information they need to choose appropriate consumer financial products and services and maintain consumer health.
  • Lead or participate in CFPB-wide working groups tasked with analyzing major policy-making issues developing strategies and initiatives to address these issues related to one or more special populations groups. Draft clear and concise options memos to assist working groups and/or senior leadership to quickly grasp key issues, understand available data and evidence, and make decisions about how to proceed.
  • Develop and lead complex research projects, involving quantitative and qualitative data collection efforts in collaboration with other Bureau offices as appropriate. Identify, analyze, and summarize economic, social and financial product research on issues affecting financial decision-making of consumer segments and synthesize the results of research to senior staff on impacts the behavior of these consumer segments may have on cross-Bureau policymaking efforts to provide recommendations for improvement to better serve these consumer populations.
  • Establish and maintain contacts within relevant international, national, or local consumer advocacy or engagement groups to stay abreast of developments in the priorities of these groups or newly relevant issue areas facing the financial health of these consumer segments. Provide regular updates on these developments to relevant senior staff and advises on potential improvements resulting from this information.

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:
  • Please refer to "Conditions of Employment."
  • Must be U.S. Citizen or U.S. National
  • A Public Trust background investigation will be required.
  • This position is being filled under the excepted service, Schedule A, Fellowship authority.
  • Appointments under this authority will be made in the excepted service and do not convey competitive status.
  • This appointment may be extended, up to an additional 2 years, not to exceed 4 total years.
  • Pass writing assessment - see Qualifications/Evaluations Sections

  • Qualifications

    You must meet the following requirements by the closing date of this announcement.

    SELECTIVE PLACEMENT FACTOR: In addition to meeting the qualification requirements as described below, this position has the following Selective Placement Factor:

    Ability to effectively communicate in writing as evidenced by using proper grammar to compose written documents which are clear, concise, thorough, and free of spelling, grammatical, and punctuation errors.

    Writing Assessment: Candidates must demonstrate possession of the Selective Placement Factor by passing a writing assessment. Along with the application, you must submit a written product. To access the written product requirements please click here . Candidates must complete and pass the writing assessment to receive further consideration for this position. Candidates who fail to submit the written assessment as described above, will be considered to have an incomplete application, and will receive no further consideration.

    Specialized Experience for CN-60: To qualify at CN-60, you must have one year of specialized experience at or equivalent to the CN-53 (GS-13 or equivalent) in the Federal service. For this position, specialized experience is defined as:
    • Developing policy goals and strategies to support the economic and financial well-being of economically vulnerable populations such as Students, Young Americans, Older Americans, Servicemembers, Veterans, New Americans, Immigrants, Rural Americans, Workers, Native Americans and consumers with limited incomes; OR
    • Designing and executing engagement campaigns and efforts to implement policies that support the economic and financial well-being of economically vulnerable populations such as Students, Young Americans, Older Americans, Servicemembers, Veterans, New Americans, Immigrants, Rural Americans, Workers, Native Americans and consumers with limited incomes; AND
    • Managing or performing policy analysis that requires a wide range of evaluative and analytical methods and techniques; AND
    • Developing or guiding the development of written products and presenting reports and recommendations to senior management to improve policies, programs, products; AND
    • Convening and influencing critical internal and external stakeholders to further develop policy goals and strategies or execute engagement campaigns.


    Additional information

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This announcement may be used to fill like positions in other organizations within the Bureau.
    • This is a bargaining unit position.
    • We offer opportunities for telework.
    • We offer opportunities for flexible work schedules.
    • Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov .
    • A two year trial period may be required.
    • A trial period that will cover the full period of the appointment may be required.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Obtain and use a Government-issued charge card for business-related travel

    A new hire's direct and overall experience are critical factors in determining a salary offer, it is important that your resume fully reflects all of your work experience. The CFPB determines the salary offer for each selectee based on three key factors:
    • The selectee's directly related experience at the same level as the position
    • The selectee's overall experience in a particular industry or area
    • The salaries of other Bureau employees in similar positions and with similar levels of experience.

    We also take the selectee's skill set into account. Applicants should note that salary offers seldom fall near the upper end of the salary range as listed in this vacancy announcement. Salary may be set from the minimum of the salary range to the midpoint of the salary range. In some instances, based on a selectee's extensive experience directly related to the position, salary may be set at or above the mid-point up to the maximum salary for that band level. See information on our base pay ranges and salary structure.

    Our comprehensive benefits are among the most generous in the federal government. They include:- Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement- Comprehensive Federal health, vision, dental, life, and long-term care insurance programs- Learn more about Federal benefits programs at: http://files.consumerfinance.gov/f/documents/201706_cfpb_benefits.pdf

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    See our tips on the application process and printable checklist to ensure each step of the application is completed.
    You will be evaluated for this job based on how well you meet the qualifications above. Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

    Rating : Your application will be evaluated in the following areas: Analytical Thinking and Work Management.
    Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories: A, B or C. The questionnaire in the application process will be used to assess your work management skill. The writing product you provide will be used to assess your analytical skills, therefore, it is critical that you follow the written assessment instructions.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

    Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents.

    Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

    VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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