Duties

Summary

The Program Officer position is located in the Special Operations Division of the District of Columbia Courts. The Program Officer is responsible for providing technical expertise and programmatic services in support of the Office of Court Interpreting Services, DC Courts Interpreter Registry and the Web Interpreter and Translator System. The incumbent reports to the Coordinator of Court Interpreting Services and Language Access Program (Language Access Coordinator).

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Responsibilities

Brief description of duties

• Serves as point of contact for interpreters who want to be in the D.C. Courts Interpreter Registry, answering questions regarding credentials, compensation rates, and testing and training requirements of the program.
• Schedules interpreters for certification examinations; secures testing locations and examination raters; prepares and maintains testing materials; proctors examinations; records and notifies candidates of test results.
• Schedules and provides interpreters and court personnel in-person and online orientation and other training sessions related to language access; secures trainers and training locations; prepares and maintains training materials; prepares, issues, and maintains record of certificates of completion of orientation/training.
• Develops and maintains detailed written standard operating procedures for the D.C. Courts Interpreter Registry and the Web Interpreter and Translator System (WITS)
• Maintains WITS database with all interpreter data, including biographical, experience, credentials, and training. Updates information maintained in the Interpreter Registry, as needed.
• Monitors compliance of interpreters with new interpreter training, orientation workshop, and continuing education requirements.
• Uses Oracle Business Intelligence and other software to create, validate, and analyze reports to assess compliance with performance measures, standard operating procedures, Management Action Plans (MAPs), and time standards. Prepares recommendations appropriate to circumstances.
• Tracks translations requested from submission to completion. Monitors trends and budget issues, informing management of unusual activity.
• Reviews invoices received from interpreters and translators for accuracy and forwards approved invoices through WITS to authorizer for payment. Processes rejected invoices in accordance with standard operating procedures.

Travel Required

Not required

Supervisory status
No

Promotion Potential
11

Requirements

Conditions of Employment

• DC Court Employees.
• Refer to Policy 0210 and 0200.

To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcript or degree) if qualifying based on education

All required documentation must be received by the closing date of the announcement.

Qualifications

Minimum Qualifications: A high school diploma plus seven (7) years of experience working in a general office, public service setting, or court environment with at least two (2) years of experience in a position requiring data collection, analysis and reporting researching, analyzing, interpreting, or drafting policies, rules, and procedures; and, training staff. Attention to detail, organizational, customer service, and database management skills are critical components of the position.

Education Substitution:

An Associate's degree plus five (5) years of experience working in a general office, public service setting, or court environment with at least two (2) years of experience in a position requiring data collection, analysis and reporting researching, analyzing, interpreting, or drafting policies, rules, and procedures; and, training staff. Attention to detail, organizational, customer service, and database management skills are critical components of the position.

Bachelor's degree plus three (3) years of experience working in a general office, public service setting, or court environment with at least two (2) years of experience in a position requiring data collection, analysis and reporting researching, analyzing, interpreting, or drafting policies, rules, and procedures; and, training staff. Attention to detail, organizational, customer service, and database management skills are critical components of the position.

Master's degree plus two (2) years of experience working in a general office, public service setting, or court environment with at least two (2) years of experience in a position requiring data collection, analysis and reporting researching, analyzing, interpreting, or drafting policies, rules, and procedures; and, training staff. Attention to detail, organizational, customer service, and database management skills are critical components of the position.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education to meet the above requirements.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

The safety of DC Court employees, contractors and the public is a top priority. In compliance with the guidelines published by the Center for Disease Control and Prevention, the Courts has maximized its telework flexibilities. The ability and readiness for employees to telework impacts operational requirements and capabilities. This includes having a personal computer, tablet or mobile device which is not shared with secure internet connectivity.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcript or degree) if qualifying based on education

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.