Mission Support Specialist (Personnel)

Employer
USAJobs
Location
Washington, D.C
Posted
Jun 19, 2021
Closes
Jun 22, 2021
Hours
Full Time
Duties

Summary

As our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.
Learn more about this agency

Responsibilities

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol Headquarters, Office of the Chief, Washington, District of Columbia.

Joining the Customs and Border Protection U.S. Border Patrol will allow you to use your expertise in administration to provide advisory and technical services to management. Apply for this exciting opportunity to strengthen homeland security by planning and carrying out a wide variety of administrative and management program planning activities. This position starts at a salary of $60,129.00 (GS-9, Step 1) to $94,581.00 (GS-11, Step 10) with promotion potential to $113,362 (GS-12 Step 10).

In this Mission Support Specialist (Personnel) position, you will become a key team member of Homeland Security professionals performing significant review and analysis of studies and projects to address substantive technical issues. Typical work assignments include:
  • Assisting in performing researches, and preparing briefing materials for the Chief and Deputy Chief of U.S. Border Patrol
  • Analyzing and developing plans to meet established goals and revise methods if necessary
  • Developing and delivering briefings, project papers, status/staff report and correspondence to managers
  • Providing direct guidance and tracking of the budget for the Office of the Chief. Books all travel for the Chief, Deputy Chief, as well as other members of the Office of the Chiefs staff and tracks all expenditures associated with the Office of the Chiefs budget
  • Ensuring conference spending compliance and maintaining records to ensure all conference spending falls within approved limits


Travel Required

Occasional travel - You will be expected to travel for this position.

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment


  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.


Qualifications

Experience: You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Assisting senior specialists in developing and updating position descriptions
  • Applying principles and practices commonly used in the recruitment and placement process
  • Applying knowledge of laws and policies of employee benefits to provide guidance on options and advantages/disadvantages
  • Reviewing payroll and other personnel spreadsheets
  • Filing documents pertinent to employees and identifying and recommending solutions to administrative problems

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Coordinating and monitoring a variety of administrative projects related to human resources and/or related areas (i.e. personnel, payroll, benefits, etc.)
  • Identifying and recommending solutions to a wide range of problems relevant to human resources management
  • Analyzing data from a variety of sources to develop trends, patterns, and estimates
  • Preparing preliminary and finished reports and related documents

Education Substitution:
GS-9: You may substitute a Master's degree or 2 full years of graduate education or a J.D or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

GS-11: You may substitute a Ph.D. or an equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree or an LL.M. for experience at the GS-11 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

Combining Experience and Education: To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/21/2021.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link .

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

This position is not covered under the bargaining unit.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here .

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

Follow U.S. Customs and Border Protection on Twitter @CustomsBorder

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use responses you provide on the application questionnaire and the result of the online assessments required for this position to place you in one of three categories based on your experience, education, and training.

The knowledge, skills, and abilities needed to perform this job are:
  • Knowledge of the concepts, principles, practices, regulations and policies related to human resources, compensation, classification, and general administrative guidelines
  • Knowledge in the application of methods and techniques to analyze and evaluate the effects of potential changes in plans and procedures
  • Skills in utilizing standard computer programs (i.e., Microsoft Office Suite) to develop and maintain electronic files, word processing documents to prepare various type of issue/project papers, PowerPoint presentations, and spreadsheets that concisely presents findings/recommendations
  • Ability to analyze and evaluate information in order to determine accuracy and make recommendations to improve operations
  • Ability to effectively communicate both orally and in writing with all levels of management and employees, and the ability to display well-balanced, accurate judgement

Competencies:
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork

If you meet the minimum qualifications, you will be placed in one of the following categories: Highly Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF), and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
  • Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPF's and appropriate QRFs as determined by the job analysis.
  • Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

  • Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference .

    If you are highly qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Preview the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/11139875

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    No

    Required Documents

    • Your resume : A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link.
    • Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/11139875
    • Your responses to the USA Hire Competency Based Assessment
    • Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. For a listing of accrediting agencies see www.naces.org
    • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating of record; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
    • Are you a veteran? To apply veterans' preference you must submit proof of eligibility as appropriate for your preference type:
      • Five Point Preference: DD 214 listing the character of service and either qualifying medal(s) or service period
      • Ten Point Preference: DD 214 showing character of service and supporting documentation as listed on the Standard Form 15 (application for 10 Point Veterans' Preference). Submitting an SF-15 with your application is encouraged. Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later, OR supporting documentation as listed in the SF-15
      • If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, rank, expected character of service, and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 upon separation from the military.
      • For more information about veterans' preference visit this link .
    • Are you a current or former federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
    • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
      • Position title
      • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
      • Agency
      • Beginning and ending dates of appointment
    • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here .

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