Director, Salesforce / CRM Consulting

Gaithersburg, MD
Jun 18, 2021
Jun 20, 2021
Full Time
We are searching for a Senior Director of Consulting to strengthen our consulting practice by contributing to senior-level leadership in project delivery. Bachelor's Degree or 10+ years' experience in a large consulting environmentConsulting experience in Salesforce (or CRM) consulting is highly desiredQualities we are looking for.You're a leader - who builds world class, engaged and performance driving teams and you are adept at articulating vision and breaking it down for your managers to communicate and executeYou have a deep understanding of executive level business transformation strategies and have the ability to build a team that can position them at the highest levels in largest companiesYou work well cross-functionally and understand how to operationalize outputs within a fast growing companyYou're willing to sign up for ambitious results and committed to high business impactYou're comfortable making strategic trade-offs, and have a history of successful decision-makingYou're an effective communicator who prioritizes quality of work and successful outcomes over egoResponsibilitiesAccountability for the account focused practice, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:Practice Building - Drive overall account growth through a combination of business development, talent management, oversight of delivery work, and thought leadership.Team & Individual Development - Maximize team performance through an effective team approach that increases productivity and job satisfaction.Engagement Management - Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.Develop and maintain positive client relationships and satisfactionManage the consulting staff, providing leadership, coaching, performance feedback, and well-defined career tracksSet and meet resource utilization, revenue, and margin targetsLead internal process improvements and standardize project delivery methodologiesIdentifies opportunities for growth and maturation of Delivery offeringsProvides oversight and governance of all sold and managed projectsDrives business development with the proper information, tools, and subject matter expertise to sell engagements within the offeringOversees quality assurance of project deliveryAssigns practice area development tasks when resources are between projectsResponsible for People Career Management and project staffingSupports recruiting and onboarding of new employeesDevelop organizational plans to support significant year-over-year growthQualifications Bachelor's Degree or 10+ years' experience in a large consulting environmentConsulting experience in Salesforce (or CRM) consulting is highly desiredExposure to Agile/Scrum and Waterfall methodologiesExpert at project delivery, including all aspects of program management and the SDLCExpert communication (verbal and written)Expert business operations (eg, invoicing, SOWs, margins, utilization)Skilled at managing multiple complex projects at onceExcellent mentoring and leadership skillsPreferred QualificationsDeep technical understanding of with demonstrated understanding of and experience with architecture and APIsActive certifications or ability to achieve relevant certifications upon hireWhat We OfferHealth (PPO) dental & vision plan - 100% covered for employee Long/Short-term disability insurance - 100% covered for employee Life and AD&D insurance - 100% covered for employee IRA with 3% matching contributionComplimentary refreshments in the office Access to the fitness center at HeadquartersTelework alternating Fridays17 days of paid vacation - increases with tenure10 paid federal holidays12 weeks for parental leave Flexible schedule