TRANSITION READINESS PROGRAM ANALYST, NF3

Employer
USAJobs
Location
Quantico, Virginia
Posted
Jun 18, 2021
Closes
Jun 23, 2021
Hours
Full Time
Duties

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Learn more about this agency

Responsibilities

SUMMARY OF DUTIES: Performs technical work supporting management and program analysis to evaluate and improve the efficiency and effectiveness of processes and procedures of the Transition Readiness Program (TRP). Compiles and organizes data from various sources to develop and prepare graphs, dashboards and reports for presentation. May review reports to help identify administrative, programmatic and operational issues or problematic procedural processes.

Develops Standard Operating Procedures (SOP) to assist management in operating more efficiently and effectively. Collects data and develops training materials, presentations and information packages for the Transition Readiness Program (TRP). Investigates and analyzes adverse quality trends or conditions and initiates actions to correct, and identifies and reports significant program accomplishments. Designs strategies for identifying opportunities to improve customer service and quality processes.

Provides a variety of administrative support duties such as researching and assembling information for various reports, planning and arranging the maintenance and preparation of information for budget reports, and organizing the flow of administrative processes for the TRP. Develops and prepares reports, briefings, special papers and summaries from data about the TRP gathered throughout the year, presenting both formally and informally. Develops and manages a central SharePoint, enabling access for staff accountability as required. Independently researches benefit information and keeps abreast of benefits related to initiatives by various coalitions and agencies, to include Department of Veterans Affairs. Screens telephone calls, walk-ins, and situations for complexity and either referring to supervisor or resolving issues when appropriate. Interviews clients to determine their transition needs and provide the necessary assistance/referral.

Coordinates trainings, seminars and workshops, providing instruction when necessary. Involvement includes but is not limited to arranging location, agenda, schedule, registration, and managing attendance lists, assembling material packets, programs and handouts, and miscellaneous client informational materials. Collects and evaluates attendee feedback and evaluations, recommending changes to training program in order to improve/accommodate end user needs.

Identifies steps to improve transactional processes or routine business practices. Analyze and compile statistical data for monthly reports and other reports. Attend briefings, conferences, and seminars. Assist in conducting a marketing campaign to include social media, written publications, personal contacts, and videos/webinars.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Travel Required

25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS:
  • Must have at least three years' experience in performing career service duties in a large customer-oriented organization
  • Bachelor's degree in Human Resources, Business Management, Education, Sociology or a related field is preferred.
  • Must be able to demonstrate knowledge, skills and abilities with Microsoft Office Suite, including developing reports, briefs and spreadsheets (Word, Excel, PowerPoint)
  • Must have excellent interpersonal skills; both written and verbal
  • Must have the ability to speak in front of small to large groups of people, including workshop/seminar facilitation.
  • Knowledge of military transition assistance process and resume preparation is preferred.


  • Education

    Additional information

    GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

    It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

    As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

    Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

    Required Documents:

    *Education/certification certificate(s), if applicable.

    *If prior military, DD214 Member Copy

    This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

    Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

    INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

    ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    No

    Required Documents

    Varies - Review "OTHER INFORMATION"

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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