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Manager, Process Management (Card Team)

Employer
Capital One
Location
McLean, Virginia
Closing date
Jul 18, 2021

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Job Details

Center 1 (19052), United States of America, McLean, Virginia

Manager, Process Management (Card Team)

As part of the Co-Brand Vertical Client Development team, you will own the development and execution of digital and print campaigns in search engine marketing, email, social media, landing pages and statements to sustain and grow one of our most important partners - Union Plus/International Brotherhood of Teamsters. Additionally, you will be managing some of the key projects and processes to ensure they are well managed and brought to fruition.

You'll team with world-class professionals to develop and bring to market strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.

Specific responsibilities include, but are not limited to:
  • Process management of digital and print campaign requests in support of new customer acquisitions as well as customer management marketing.
  • Relationship management with the partner to ensure timely delivery of campaign requests and testing through clear management of expectations.
  • Quality assurance to ensure that work developed is compliant with risk management policies and work launched to production meets intent requirements.
  • Project management of strategies across customer acquisition and management to ensure the strategies are brought to market in an effective and timely manner. May develop project plans to execute process development and/or re-engineering.
  • Initiative leadership, providing intent ownership of strategic initiatives to grow new customer acquisitions and improve customer card usage while deepening the partner relationship.
  • Collaborate with internal teams including Marketing Operations, Legal, Compliance, Card Marketing, and Business Analysis teams. Updates may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.
  • Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned.
  • Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes.
  • Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.
  • Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes.


The desired experience and skill set for the ideal candidate include:
  • Strong communication and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
  • Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources and interacting daily with an external partner.
  • Attention to detail: in a role with a high volume of campaign requests, ensure quality delivery.
  • Clear results orientation: focused on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environmentwhile overseeing multiple projects and programs concurrently.
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.
  • 2+ years of job experience. Previous agile and/or analysis experience is a plus.


Basic Qualifications:
  • Bachelor's Degree or at least 3 years of process management experience
  • At least 2 years of experience in Project management
  • At least 2 years of experience in Relationship management
  • At least 2 years of experience in marketing process management


Preferred Qualifications:
  • Master's Degree
  • 1+ year of digital marketing experience
  • 1+ year of experience in product ownership or product management
  • 1+ year of process engineering experience
  • 2+ years of experience in creative development
  • 3+ years of experience analyzing data
  • 5+ years of experience in Project management
  • 5+ years of experience in Complex problem solving
  • 5+ years of experience in Relationship management
  • Lean certification or Six Sigma certification


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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