Field Service Engineer 3
About Lam Together we move the Atoms that move the World: Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees. We know that our dynamic, global team of exceptional employees is essential to our continued growth. Lam Research - where successful people want to work: We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times. This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge. Given the criticality of this role to Lam Research's success, this philosophy starts with you. Job Responsibilities Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required. Lead installations and/or relocate equipment at customers' sites. Conduct associated start-up, cut over and check-out activities on the newly installed system. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. Assist in complex field modifications and updates as released in Engineering Change Notifications. Maintain records and reports as required to properly coordinate activities with supervisors and customers. Assist in the planning, management, and execution of projects of a limited scope and duration May perform other related duties as assigned or requested by manager Other Job Responsibilities Leadership Provide technical instruction and mentoring for Engineer Level 1 and 2. May Provide on-site instruction to sub-contractors and customers. Customer Relations Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. Present escalation action plans and status Minimum Qualification BS degree in electronics, engineering or other applicable field of study and a minimum of 5 years of work experience or Associates degree with +6 years of relevant experience. Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures. Work in constrictive clean room environment, wearing appropriate personal protective safety equipment. Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location. Understand and work from electrical and mechanical schematics and diagrams. Ability to interpret operation manuals to determine root cause of tool failures. Experience in Microsoft Office Suite and data analysis tools. Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail Perform effectively in a demanding environment with changing workloads. Adhere to customer rules and policies regarding worksite behavior and safety. Able to travel frequently More About Us Our work is everywhere you look - even if you can't actually see it. Lam Research goes deeper than software or chips to the heart of the process that enables chip creation. So if you want to help power the components that empower everything, join us. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.