Field Service Specialist/Help desk technician/Desktop Support Specialist/Technical Support Specialis
Company DescriptionInfotree's approach to every employee and customer is based around making a positive impact. We focus on over-servicing, continuous improvement and a high-quality culture. We're passionate about making successful matches for our employees and customers across the globe. Infotree prides itself in our proven track record and innovative culture with 100% focus on the employees and customers.Job DescriptionLooking for Only US citizens.Interested Candidates share their resume at [email protected]Please find below the position detailed:Description:Title: Field Service technician/Help desk technicianDuration: 09 Months Location: Arlington VA 22203Job Description:Responsibilities include monitoring hardware and software performance, applying patches, interfacing with Mission Critical regarding support tickets, and performing procedures in support of the system users (add/delete users, backup and restore files, failover operations to the disaster recovery center, etc.). Additional duties can include: Provides technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).Job Responsibilities:* Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.* Uses automated information systems to analyze routine situations.* Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.* Resolves problems or contacts more senior technical support as necessary.* Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.* Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.* Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.* May perform basic PC, PBX, and network software programming.* Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.Skills:* Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.* Basic ability to work independently and manage one's time.* Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.* Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.Education/Experience:* Bachelor's degree in computer science or related field or equivalent training/education required.* 8-10 years' experience required.Additional InformationAll your information will be kept confidential according to EEO guidelines.