Lead Patient Care Representative, Primary Care Old Town

Virginia Hospital Center
Alexandria, VA
Jun 15, 2021
Jun 19, 2021
Accountant, IT
Full Time
Overview: Title: Lead Patient Care RepresentativeSchedule: Full-TimeLocation: Primary Care Old TownVirginia Hospital Center Physician Group offers a true collaborative practice environment in which physicians and staff work closely together, bringing skill, experience and mutual respect to the task of providing superior medical care to our patients. We encourage the career growth of professional staff with a clinical advancement ladder from the highest levels of management and throughout each department, Virginia Hospital Center works to ensure that our staff can maintain the patient-centered focus for which the institution is renowned. In addition, you'll find the tools and technology needed to deliver the best possible medical care.Purpose and Scope:Serves as a resource for Medical Receptionist. Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner.Answers and routes telephone calls and messages.Coordinates insurance verifications and preauthorizations.Takes payments and completes daily batching.Maintains medical records and prepares charts for clinic sessions.Provides assistance as needed to physicians, Practice Administrator, and clinical staff.Responsabilities:Greets all patients in a courteous, professional manner.Obtains and accurately enters patient information into registration system.Provides registration face sheet to patients to review; make changes as necessary in the registration system.Efficiently and correctly schedules patient appointments according to departmental procedure.Answers the phone within three ringsHandles multiple telephone lines with high call volumes. Screens and routes all call appropriately.Files correpsondence promptly in patient charts when returned from clinician or manager.Qualifications:College Diplomaor certificate preferred.Two years relevant experience required.Knowledge of medical office or hospital scheduling systems and electronic medical records preferred.Knowledge of medical terminology and medical office billing and operations preferred.Qualified candidates must possess excellent interpersonal communication ability, customer service skills, and telephone etiquette. Must be able to perform in a high-pressure environment and have the ability to organize multiple tasks and prioritize responsibilities. Must maintain a high level of confidentiality.Must present professionally, have a pleasant personality, and ability to communicate positively with patients and staff.AWARDS & RECOGNITIONLocated in Arlington, VA, VHC is the only Hospital in the mid-Atlantic region that is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations).Virginia Hospital Center (VHC) is a nationally recognized Hospital and teaching facility that has been delivering the highest quality care to the Washington, DC metropolitan area for over 70 years.Named aCMS 5-Star Hospital, in 2020, based on our performance across seven areas of quality.Received aLeapfrog Hospital Safety Score of Afor the 16th consecutive grading period one of a few hospitals in the country to achieve this level of consistency.AchievedMagnet re-designation by the American Nurses Credentialing Centers(ANCC) Magnet Recognition Program.The only Northern Virginia hospital named toNewsweek's 2020 list of Best Maternity Care Hospitals.2019 release ofUS News and World Report hospital rankings, received the highest ranking possible (High Performing) in the following areas: Aortic Valve Surgery, Colon Cancer Surgery, Heart Bypass Surgery, Heart Failure, Hip Replacement and Knee Replacement. Why Us?Arlington is home to the Pentagon and the Arlington National Cemetery.Fairfax and Arlington Counties continues to attract families who enjoy living near DC but desire a suburban lifestyle.Fairfax County has some of the highest ranking schools in the nation according to US News and World Reports.Arlington County also offers outstanding schools - about 91 percent of all graduating high school seniors in Arlington go on to attend college.Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.Whether you choose to live in Arlington County, Fairfax County, or in any of the other great areas in the DC area, you will have little problem in finding a location that is right for you.We look forward to hearing from qualified candidates interested in joining us in a highly collegial environment where the patient is at the center of what we do.HOW TO APPLY?Complete the online applicationCompletethe electronic talent assessment (multiple-choice questionnaire) VERY IMPORTANT In order for your application to be valid,the electronic talent assessment must be completed and submitted. Applicants whoonlycomplete the application without the talent assessment won't be considered

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