Senior Manager, Credit Bureau Oversight Consumer Banking

PenFed Credit Union
Alexandria, VA
Jun 14, 2021
Jun 19, 2021
Full Time
Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members do better. Joining PenFed is more than being an employee; its about being a part of the PenFed family.PenFed is hiring a Senior Manager, Credit Bureau Oversight Consumer Banking at our Alexandria, Virginia location. The primary purpose of this position is to manage the overall governance relationships of the four major Credit Bureau vendors (Equifax, Experian, Innovis, and TransUnion) across the enterprise. Ensure compliance and balancing with standard credit bureau reporting. The incumbent manages a team of analysts that respond to all credit bureau disputes. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Work with the business lines and the vendors to review new and existing products/ services for leverage opportunities and measure spend across the bank in accordance with our contractual agreements.Work with business lines and Compliance to establish and maintain solid Credit Bureau Usage control and governance framework and policy/ procedures.Support Credit Bureau impacted risk assessments, internal and external regulatory exams. Manage incident protocols in the event a major or minor issue is identified at one of the bureaus (breach, system outage, etc.) that could impact the credit union.Maintain functional control points with our internal partners and ongoing cadence with CRA's and these teams for enterprise tracking and communication.Serve as the central point of contact across the enterprise and with the Credit Bureaus for anything relationship related that needs escalation and remediationInvestigate and ensure data integrity of new customers being added to credit reportingInvestigate and respond to disputes submitted by customers or on behalf of customers by the credit bureausResearch, develop and build process improvements to credit bureau validation routinesInvestigate and respond to CFPB, Attorney General, and other state agencies complaintsLead analytic findings relates to industry trend, benchmarking, and competitive study, formulate recommendations to share with key decision makers. Clearly articulate findings and observations and make recommendations as appropriate.Lead the operational budgeting process and support the operating expense analysis.Develop and lead the validation of the monthly credit reporting file for accuracy and integrityBuild/expand a team of credit bureau professionals Qualifications: Equivalent combination of education and experience is considered.Bachelor's degree in business or related field or equivalent combination of education, training and experience.Minimum Ten (10) years of experience with credit bureau disputes, background and regulation requirements.Minimum 2 years of supervisory experience, required.Five plus (5 +) years of Fintech, banking, or financial services experience, preferred.Detail-oriented, resourceful and able to manage shifting priorities, with the flexibility to adapt quickly to changeStrong analytical and problem-solving skillsAbility to self-motivate with little oversightAbility to work cross-functionally with other teamsBe hands on with internal and external teamsSupervisory ResponsibilityThis position will supervise employees.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*TravelAbility to travel to various worksites and be on-call is required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us: Established in 1935, PenFed today is one of the countrys strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.#LI-CM2

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