User Experience Coordinator

Fairfax, VA
Commensurate with education and experience.
Jun 18, 2021
Jun 19, 2021
Program Manager
Full Time
User Experience Coordinator - Library Specialist III

The George Mason University, Access Services Department is looking for an innovative and service-oriented person to manage the day-to-day user experience at the Fenwick Library Information Desk, George Mason University's flagship library. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

About the Position: This position is responsible for managing the Fenwick Information desk, coordinating staff and student workers, providing courteous assistance to patrons at the library service desk on the Fairfax Campus, and working to recruit, hire, and manage student assistants in Access Services.

Responsibilities: * Creating and maintaining standards of courteous service assistance to patrons at the library services desks and ensuring that Access Services staff also interact in a professional, fair, and consistent manner with all library patrons and staff; * Managing the Information Desk at Fenwick Library, including maintaining services and supplies, scheduling for both staff and full-time department employees, and acts as the authority regarding customer service matters before referring them to the Head, Access Services as appropriate; * Serving as senior person in charge of facilities and services during evenings and weekend hours when staff in library administration or supervisor are not available, and open or close Fenwick Library as assigned; * Participating in the development, recommendation, implementation and administration of Access Services policies, procedures and processes; * Coordinating with staff responsible for rooms and spaces to maintain reservable student spaces in Fenwick Library; * Working with Access and Instructional Support Coordinator to ensure student worker duties are covered for tasks across the department; * Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the Information desk, and providing other related customer service; * Supervising three full-time staff positions and managing the recruitment, hiring, training of up to 30 student assistants on average in Access Services, their assignments and tasks. Enforces established library and university rules and policies.

Required Qualifications: * Bachelor's degree and/or significant library experience (3+ years preferred); * Library public services experience, particularly in circulation or customer service; * Successful experience supervising staff and/or student employees; * Demonstrated knowledge of and experience with current library systems (such as Alma) and research resources (such as EBSCO, JSTOR, ProQuest, etc.); * Demonstrated experience using an integrated library system, office productivity software, and computer equipment and software; * Successful experience supervising staff and/or student employees; * Successful experience training and mentoring staff members and/or student employees in a library setting; * Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment; * Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public; * Well-developed adaptive thinking, analytical and problem-solving skills; * Ability to identify and modify work priorities for self and others as needed or directed; * Ability to work both independently and as part of a team in a fast-paced, production- and service-oriented environment, and identify and/or modify priorities as needed or directed; * Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.

Preferred Qualifications: * Bachelor's degree; * Academic library experience; * Experience providing reference service in an academic library.

"For full consideration, applicants must apply at ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information."

"Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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