CHHS Office of IT - Information Technology Specialist II

Fairfax, VA
Commensurate with education and experience.
Jun 18, 2021
Jun 19, 2021
Full Time
Information Technology Specialist II

The George Mason University, College of Health & Human Services invites applications for the Information Technology Specialist II position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

About the College: The College of Health and Human Services at George Mason University includes five academic departments including Global and Community Health; Health Administration, Policy and Informatics; Nutrition and Food Studies; Rehabilitation Science; Social Work, which field a variety of nationally-ranked graduate and undergraduate programs (BS through PhD); and one school, Nursing. The College has recently opened its Population Health Center, which is a state-of-the-art clinical and research facility, while offering professional development opportunities. The College is home to more than 1,900 undergraduate and 1,136 graduate students and approximately 140 faculty and staff. The College is currently transitioning to become a college of public health. To find out more about the College, visit us at

About the Position: As part of the CHHS Information Technology and Security Team (Infosec), the incumbent will provide technology support (applications, databases, software, hardware, servers, desktops, and laptop devices) to CHHS Population Health Clinic (PHC), Center for Discovery Science and Health Informatics (DSHI), faculty, staff, and students. The support includes GMU applications and troubleshooting, video-conferencing support, custom application support, technical support, and research technology as well as database management (design and maintenance). The incumbent will report to the CHHS Director of IT and Security, work closely with DSHI Director and System Administrator, and work with CHHS and Mason IT Support.

Responsibilities: * Administration of the college server infrastructure (Linux and Windows); * Development of databases and queries for academic data management and research; * Support of GMU applications and troubleshooting, video-conferencing support, custom application support, technical support, and research technology as well as database management (design and maintenance); * Software and hardware equipment inventory checks on an annual basis as well as provide technical assistance to PHC (including OpenEMR), Nursing Labs, CCTV, and support the acquisition of future technology.

Required Qualifications: * Bachelor's degree in Information Technology, Computer Science, Health Informatics, Data Science, or a closely related field or equivalent combination of education and experience; * Demonstrated technical expertise in software installation, configuration and maintenance; * Demonstrated hands-on technical knowledge with Microsoft, Mac, and Linux; * Experience in installing, configuring and maintaining server and desktop software; * Experience in Linux and Windows administration; * Knowledge and use of computer programming languages (i.e., PHP, Python, Java, R, etc.); * Strong written and oral communication skills; * Experience in providing technical support for PC and Mac platforms; * Ability to work independently, but also participate productively as a team player; * Orientation to meeting or exceeding customer service expectations; * Demonstrated proficiency in commonly used software products [e.g., Microsoft Windows OS, Microsoft Office Suite, and other office productivity products, etc.] and ability to instruct staff in the essential use of the software or applications; * Extensive, successful experience interacting with both co-workers and staff, resulting in high-quality technical support; * Demonstrated ability to analyze hardware and software problems, and interface with manufacturer's technical support staff to affect a solution. Ability to research and solve unusual problems; * Knowledge virtual machines, Linux and windows operating systems.

Preferred Qualification: * Programming language certification (i.e., PHP, Python, Java, etc.); * Understanding of application support health and research applications; * Experience using remote support tools to assist staff with technical problems; * Understanding of the structure and purpose of health data, including health service, public health and clinical data; * RedHat Certification; * Microsoft Certification; * Knowledge of healthcare security policies, including HIPAA.

For full consideration, applicants must apply at Please upload (1) a cover letter, which includes your perspective working in a culturally diverse community; (2) resume; and (3) a list of three professional references with contact information.

"Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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