VISN Pharmacy Program Manager (PMOP Coordinator)

Washington, D.C
Jun 17, 2021
Jun 22, 2021
Full Time


The Pharmacy Program Manager holds a position of high visibility and coordinates facility and VISN-wide efforts to improve Pain management care. As such, incumbent must have excellent communication and interpersonal skills. Incumbent will have in depth knowledge of Pain Management and Opioid guidelines. Familiarity with VA rules, VA clinical direction, ethical conduct, and Clinical Practice Guidelines (CPG) implementation process will be required to attain a position of clinical leadership.
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Responsibilities of the Pharmacy Program Manager include, but are not limited to:
  • Coordination of pain management, opioid safety, and the prescription drug monitoring program-related initiatives and implementation of VHA and the Joint Commission standards.
  • Close collaboration with the VISN and facility Pain POCs, PACT Pain Champions, Academic Detailing pharmacists, the Pain Management Team/Pain Clinic leads and other stakeholders.
  • Developing processes to ensure implementation and compliance with national policy related to pain management.
  • Implementation support of PMOP initiatives to support facility compliance with national policy, clinical practice guidelines, and regulatory requirements, including CARF-accreditation standards for Interdisciplinary Pain Management Programs.
  • Coordination, oversight, and compliance with opioid prescribing reviews for community providers (as required by the MISSION Act Section 131).

PMOP Coordination:
  • Providing VISN-wide facility support for Opioid Safety Initiative (OSI) and data-based risk reviews for opioid-exposed patients (including Stratification Tool for Opioid Risk Mitigation (STORM) data-based reviews), and other interdisciplinary pain care forums.
  • Supporting and tracking full implementation of the Stepped Care Model for Pain Management (SCM-PM), including high functioning PMTs/Pain Clinics at all facilities.
  • Facilitating VISN-wide implementation of the OUD stepped care model within facilities, in particular for Step 1 of the Stepped Care for Opioid Use Disorder Train-the-Trainer (SCOUTT) program expansion, e.g., within PMTs/Pain Clinics.
  • Identifying opioid safety improvement and risk mitigation opportunities for facility leadership and developing strategic planning efforts in accordance with VA policy, inclusive of, but not limited to PDMP compliance, urine drug screening, and establishing population management processes for targeted risk mitigation.
  • Developing and tracking VISN and facility level dashboards regarding pain management, opioid safety, and PDMP, including key parameters such as access, productivity, workload, and staffing. Measuring and reporting quality and compliance outcomes related to pain management, opioid safety, and PDMP.
  • Collaborating with and supporting medical centers' responses to formal, sensitives inquiries related to pain and opioid safety per patient reported concerns as presented by Patient Advocacy, Executive Leadership, VISN, Congressional, or others.
  • Performing site visits, either in person or virtual, as directed by PMOP program office or VISN leadership.

  • Evaluate literature sources supporting innovative healthcare system solutions and apply external data to support VA initiatives using educational, promotional, high reliability organization, and system redesign principles.
  • Maintains an effective liaison with other professional disciplines within the individual facilities and VISN office. Collaborates with service line leadership to effect change in the management of the drug benefit to optimize prescribing practices.
  • Coordinates Network pharmacy responses, reports, and/or correspondence regarding pharmacy benefits and assigned programs to the Network Leadership, VACO, federal and state agencies and congressional inquiries as assigned.
  • Monitors resource utilization, gap analyses, patient safety and efficiency metrics and makes recommendations to the VPE and Chief Medical Officer. Provides feedback and recommendations to VISN Leadership that reflects current standards and expectations provided by VACO. The incumbent monitors compliance with all VHA guidance, VISN policy, and other governing requirements.
Work Schedule: Monday through Friday, 8:00am - 4:30pm
Financial Disclosure Report: Not required
TELEWORK: Available (According to agency policy)
TRAVEL: 25% or less, including occasional site visits to VISN 5 medical centers and outpatient clinics in Maryland, Washington, DC and West Virginia.
VIRTUAL: Virtual within VISN 5.
PHYSICAL REQUIREMENTS: See VA Directive and Handbook 5019.

Travel Required

25% or less - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process


Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Education (1) Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at:
  • (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) (2) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
  • Licensure. Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).
Preferred Experience: In addition to meeting the basic requirements, completion of advanced training (e.g., advanced degree, certifications, Residency, Fellowship, etc.) and/or experience in pain management, OSI, or Clinical Pharmacy Specialist experience in Pain Management.
  • Proficient in the use of national data sources from the PBM, VSSC, ARC, etc.
  • Ability to apply systems redesign principles to improve processes and identify novel approaches in data collection, management, and analyses.
  • Must have the ability to work with people of all professional and non-professional levels within the VA system, as well as, business associates throughout the community.
Grade Determinations, GS-14:

Experience. In addition to the GS-13 requirements, must have 1 year of experience equivalent to the next lower grade level.

Assignments. The Pharmacy Program Manager serves as a provider with clinical and administrative support to the VISN 5 Pain Management Programs. Incumbent will consult with VISN 5 and Pharmacy Benefits Management (PBM) staff to help initiate, develop, validate, and execute projects. Incumbent will be expected to exercise initiative and collaborate effectively with clinical and administrative staff at all VISN 5 medical centers and community-based outpatient clinics to meet performance goals and support quality patient care activities.

Pharmacists assigned to this position must demonstrate the following Knowledge, Skills and Abilities:
  • Skill in persuading others and gaining cooperation to accomplish goals.
  • Ability to effectively communicate orally and in writing regarding complex clinical and technical issues.
  • Skill in utilizing regulatory and quality standards to develop and implement operational programs.
  • Skill in managing multiple and diverse people or programs.
  • Skill in utilizing available resources to support the mission and goals of the organization.
References: VA Handbook 5005/55, Part II, Appendix G15

Physical Requirements: The work is primarily performed while sitting, though some work may require periods of standing. The regular and recurring work of this position involves sitting at a desk, conferences, meetings, etc, and frequent visits to community and nationwide sites. Frequent use of automobile and public conveyances may be required. Occasional lifting of boxes holding recruitment materials to be distributed at conferences, health fain, etc, is also required.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • License
  • Professional Certification
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript

VA Form 10-2850c Application for Associated Health Occupations can be found at: .

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • License
  • VA Form 10-2850c, Application for Associated Health Occupations
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.