Child and Youth Programs Fee Assistance Program Operations Clerk

Washington Navy Yard, D.C
Jun 17, 2021
Jun 22, 2021
Full Time


Incumbent serves as the Headquarters (HQ) CYP Fee Assistance Operations Clerk, providing support to the Joint Operations Community Based Fee Assistance Program. The position is responsible for coordination of all functions related the execution of the fee assistance program clerical and administrative tasks in support of families and community based providers enrolled in the fee assistance program.
Learn more about this agency


In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP Joint Operations Community Based Fee Assistance Program.

Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current. Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees.

Gathers information from families related to enrollment of children with community providers. Uses registration and enrollment information to determine child's authorized child care subsidy benefit.

Verifies information related to community provider participation, including licensing and accreditation information. Visits state and accrediting body websites to access and verify information.

Reviews monthly claim forms and enters data for processing. Validates submission against authorized benefit amounts. Reconciles overpayments, returned checks, or other issues related to payment processing.

Conducts research of records and follows up in order to resolve discrepancies and problems.

Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures.

Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements.

Travel Required

Occasional travel - Up to 10% may be required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.


Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge of administrative support functions.

Knowledge of general office automation software, practices and procedures in order to accomplish various work assignments.

Knowledge of military CY programs, such as Child Development Centers, Family Child Care, School Age Care and Military Fee Assistance Programs.

Knowledge of the policies and procedures related to the fee assistance program.

Knowledge of program-based database systems, such as (MCC) or Child and Youth Management System (CYMS).

Skill in the use of commonly used computer equipment.

Knowledge of basic accounting procedures and processes, related to verifying, reconciling, and processing claims/transactions.

Ability to conduct research to resolve discrepancies and verify information.

Ability to maintain a computerized database.

Ability to maintain accurate reports and records and military style documents.

Ability to communicate effectively, both verbally and in writing.


OPM Minimum Qualification Requirements:

1 year general experience; OR

2 years' education above high school; OR

An equivalent combination of education and experience

Additional information

This position is telework eligible.

Must possess or be able to obtain and maintain a National Agency Check (NAC) background investigation.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to to ensure proper consideration is given.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

  • If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
  • For a disabled veteran, you must submit a Department of Veterans Affairs (DVA) letter on DVA letterhead that states your overall combined service-connected disability rating.
  • A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
  • For current or previous Federal employees, please attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
  • If you are a veteran claiming Sole Survivor Preference, please attach your SSP documentation.
  • Please provide a copy of your College transcript(s) which support those qualifications for which you wish to have considered.
  • If you are a service member who expects to be discharged or released from active duty under honorable conditions, you may submit a certification letter to receive veterans' preference under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011.

- Resume

- If claiming Veteran's Preference, a legible copy of DD-214 (page 4).

- Proof of education (transcripts/copy of degree), if qualifying based on education.

- If claiming Military Spouse Preference, a complete copy of sponsor's orders.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Similar jobs