Duties

Summary

See below for important information regarding this job.

Additional vacancies may be filled from this announcement.
Learn more about this agency

Responsibilities

• Technical Project Management. Serves as senior technical specialist within the assigned organization providing technical project management and assistance in the planning, delivery, and management of customer IT support services.
• Customer Service Support. Servers as Subject Matter Expert (SME) on local infrastructure, network and system administration, desktop hardware, software, peripherals and communication devices.
• Provides Global Service Center (GSC) support to maintain service level objectives; maintains up to date knowledge of Enterprise system and network status to facilitate effective resolution to customer issues.
• Life Cycle Management (LCM). Manages the LCM program within the assigned organization.
• Developing hardware requirements, plans and schedules for the deployment, distribution, installation, removal and disposal of new, modified and legacy infrastructure, hardware, operating systems, and software.
• Property Custodian. Serves as the property custodian for the assigned organization managing all property transactions including hand receipts, equipment transfers, and annual physical inventories.
• Performs Information Assurance Technical Level II duties. Assurance posture.
• Coordinates the day-to-day and emergency infrastructure, system, desktop and information assurance problems.
• Serves as the local SME to develop, test and deploy specific packages, patches, and upgrades to maintain the Enterprise's Information.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
None

Requirements

Conditions of Employment

• Must be a U.S. citizen
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.

Qualifications

To qualify for an IT Specialist (NETWORK/CUSTSPT) position, your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: .

• Consulting with customers to identify requirements/develop solutions/deliver products and services.
• Applying IT principles, methods, and best business practices to provide guidance and operational/technical end-user computer support.
• Managing an IT life cycle management program to maintain the most current hardware and software within an Enterprise.
• Troubleshooting/performing system diagnostics to resolve complex IT issues, recover failed systems, and maintain the Information Assurance posture.

B. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

• 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

.

Additional information

• This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
• Tour of Duty: Flexible
• FLSA: Exempt
• Bargaining Unit: Yes
• Selectee may be required to serve a trial/probationary period.
• Recruitment/Relocation/Retention Incentive may be authorized at Management's discretion.
• Information Assurance (IA) Position: This position requires DoD 8570.01-M Sec+ certification within 6 months of hire date.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The assessments for this job will measure the following Competencies:

• Information Technology Customer Support
• Information Technology Life Cycle Management
• Project Management
• System Administration
• Writing

Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score.

Once the application process is complete, a manual review of your resume and supporting documentation will occur to determine if you are eligible and among the best qualified as determined by the predetermined cutoff score. Your score is based on your responses to the assessment questionnaire.

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (e.g., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc).

PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further:

1. Your resume: May be submitted in any format and must support the specialized experience described in this announcement. If it includes a photograph, hypertext/hyperlinks, or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. If selected, you may be required to provide supporting documentation. For additional information see: What to include in your resume .

2. You MUST submit documents verifying your eligibility with your application package. These documents may include, but are not limited to:

• If Using Your Education to Qualify: You MUST provide a complete copy of transcripts, licenses, etc. to support your educational claims. See the education section of this announcement for details.
For current Federal Employee:
• You must provide SF-50, or other equivalent official "Notification of Personnel Action" (Note: Request for Personnel Action (SF-52) and Award actions are not acceptable)
Time-in-grade documentation: For current federal employees, or individuals who have served in a General Schedule (GS) graded position in the previous 52 weeks, your application must demonstrate you have met the one year time-in-grade requirement by the closing date of this announcement.
For Military Spouse Preference (MSP): You must provide a signed Military Spouse PPP Self-certification Checklist , PCS orders/verification of duty location assignment, a copy of marriage certificate or license and documents as listed on the Military Spouse PPP Self-certification Checklist. For Interagency Career Transition Assistance Program (ICTAP): If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Additional information may also be found at the General Information and Definitions link. For Current/Former Military Members:
Disabled Veterans: You are required to submit a letter from the Department of Veteran's Affairs certifying your overall service connected disability percentage AND character of service. Future Military Retirees: Military retirees seeking t enter federal service in the Department of Defense require a waiver if appointed within 180 days following their official date of retirement. You are required to submit a copy of your retirement DD-214 (which indicates character of service), OR certification document, OR a copy of your retirement letter AND a copy of your terminal leave request (if applicable). Future Separating from the Military: Yu are required to submit a copy of your most recent DD-214 (which indicates character of service), OR certification document, OR a copy of your most recent active duty orders AND a copy of your terminal leave request (if applicable).Active duty military members who are selected may not be appointed unless on terminal leave or already separated from the armed forces. A "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The Statement of Service must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters, AND the Statement of Service letter must include your rank, dates of active duty service, the Type of Discharge, Character of Service (i.e. honorable), and, if applicable, when your terminal leave will begin.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.