Senior Program Manager

Catholic Charities of the Archdiocese of Washington
Washington, DC
Jun 16, 2021
Jun 19, 2021
Full Time
COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community. We are looking for exceptional people who share our vision and values.Inspiring Hope. Building Futures.JOB SUMMARY: The Senior Program Manager provides comprehensive management of assigned Women's Shelter programs ensuring that the programs and services are in accord with best practice standards, contract and grant requirements, and agency practices and procedures. Oversees fiscal, operational, administrative, staff management, and quality practices of all assigned program; seeks and develops outside funding sources; and establishes a working relationship with external community partners. Supervisory Responsibility: Provides administrative and functional supervision for 20-23 FTEs.ESSENTIAL DUTIES and RESPONSIBILITIES:1. Manages and oversees the administrative and daily operations of Women's Shelter programs in support of overall program goals and objectives. a. Develops and implements strategies to effectively achieve program goals and objectives. b. Develops and implements systems and processes to enhance operational efficiency.c. Monitors program implementation in accordance with grant funding, contracts, and internal agency Practices and Protocols requirements. d. Conducts regular reviews for accountability and program performance. e. Oversees and/or coordinates the collection, compilation and analysis of program activity and statistical data including client records and case notes, and satisfaction surveys to clients and contractors. f. Ensures the timely submission of all external and internal program reports. g. Oversees contract procurement functions for assigned programs.h. Participates in finance meetings /discussions to ensure balance between program compliance with agency guidelines and program obligations to clients served.i. Works to resolve program issues (ie, client grievances, customer service, financial, operational, etc.) j. Coordinates with HMIS manager and monitor other database utilization contract requirements to ensure compliance and quality standards. k. Regularly reviews HMIS data quality reports and implements corrective action plans as needed. l. Promotes a client centered, compassion service and dignified -shelter environment. 2. Provides leadership and direction to all program staff, consultants, and volunteers; oversees staff supervision, which includes recruiting, staffing, hiring, performance evaluation, training, and professional development; sets standards for customer service; conducts regular staff meetings; communicates policies and procedures; and facilitates team dynamics in collaboration with the Director of the program. 3. Manages program budget and expenditures, in collaboration with the program's Director, to ensure that available funds and resources are used efficiently. a. Develops program operating budget and provide fiscal direction to the program. b. Monitors program revenues and expenditures to ensure these are within established budgetary guidelines. c. Prepares budget revisions; and provide required financial reports. 4. Performs liaison activities with community partners, including contract monitors. a. Attends community seminars, relevant trainings, outreach events and government/private foundation events as requested. b. Facilitates the preparation and submission of contracts, grant applications and contract invoices. c. Oversees grantors' site visits and audits for all programs. d. Becomes familiar with all contract/grant milestones and requirements to ensure agency compliance and billability. 5. Oversees and maintains quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures. a. Implements Corrective Action Plan, under the guidance of the program Director, to address deficiencies identified through the agency Client Record Review and Continuous Quality Improvement (CQI) process. b. Ensures social work manager and case manager team meets client service requirements according to contracts. c. Enables staff participation in quality improvement.d. Updates the program's practices and procedures, and program manual as needed. e. Coordinates and oversees the maintenance of the program facilities and equipment in accordance with relevant health, fire and safety codes, and COA standards.EDUCATION and EXPERIENCE:* Master's degree in human services field required. * For social work degrees, social work licensure in the appropriate jurisdiction is required. * 3 years of progressively responsible non-profit experience in program management. * 2 years of experience working with clients or programs that serve individuals or families experiencing homelessness, behavioral health, substance abuse or chronic health challenges. * 2 years of supervisory experience.SKILLS and COMPETENCIES:* Knowledge of management principles and practices. * Knowledge of budgeting and fiscal management principles. * Knowledge of contracts and grants preparation and management. * Program planning and implementation skills. * Skills in analyzing and interpreting policies, contractual language, and financial Reports. * Skill in the use of computers, preferably in a PC, Windows-based operating environment. * Ability to supervise and train employees and foster a cooperative work environment. * Ability to communicate effectively in written and oral form. * Ability to gather data, compile information, and prepare reports. * Ability to work effectively with clients in a diverse community. Ability to respond to and work effectively with community partners.#CBEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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