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Front Desk Agent- Holiday Inn Columbia

Employer
Chesapeake Hospitality
Location
Jessup, MD
Closing date
Jun 18, 2021

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Image: Overview: Holiday Inn Columbia East - Jessup is conveniently located along interstate 95 in between the busy cities of Baltimore and Washington DC. Within a short drive you have access to BWI Airport, business parks, and plenty of shopping opportunities. With all the area has to offer our the most important resource our company has is its employees.As an employee, you will have the opportunity, resourcesand support to use your talents and abilities to make every guest's experience an extraordinary one every visit. Position Summary: The Holiday Inn Columbia- Easty Jessup is looking to hire a part-time front desk agent. Apply today! Responsibilities: The Front Office / Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Qualifications: Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and inaccordance with company, hotel and brand standards. Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in atimely manner. Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedbackthroughout their stay. Identify, solicit and sign up potential reward members (if applicable). Maintain and market promotions and guest programs. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Follow all cash handling and credit policies. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Use proper two-way radio and phone etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Process sales for guest marketplace, dry cleaning, postage and other miscellaneous transactions. Complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Benefits: We offer competitive wages and benefits that include:PART-TIME BENEFITS401k retirement planLife InsuranceLong Term & Short-Term Disability InsuranceDiscount travel programGrowth opportunity in an evolving organization, and much more. Career Growth: Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.FRONT OFFICE CAREERTelephone OperatorConcierge AttendantBreakfast Room AttendantReservations ManagerGift Shop AttendantParking Attendant / Valet / Shuttle DriverReservations AgentSwimming Pool GuardtoFront Desk Agent / Night AuditortoFront Desk / Night Audit SupervisortoFront Office ManagertoRooms Division Manager / Director of Guest ServicetoGeneral Manager / Assistant General ManagertoCorporate OperationsOr cross-train to any other department or position! Work Authorization, COVID-19, EEO and ADA Information: Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We adhere to CDC guidelines. Employees are required to wear a mask at all times. Employees must complete a health questionnaire and have their temperature taken daily. We require strict adherence to all sanitation guidelines including frequent handwashing and 6 feet social distancing.EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.

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