Psychological Health Center of Excellence, Data Analyst Silver Spring
- Employer
- Serco North America
- Location
- Bethesda, MD
- Closing date
- Jun 19, 2021
View more
- Industry
- Government and Public Services
- Function
- Analyst
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Position Description: The Data Analyst will manage and produce analytic reports for all aspects of the Transition Support Contact Call Center Program. The program provides coaches in a 24/7/365 call center and ongoing outreach/promotion to support Service Members, Veterans and their families to improve access to care during transition and increase knowledge of psychological health support.In this role, you will:Provide routine and ad-hoc reports that include analytic summaries (eg counts, minimum, maximum, mean, standard deviation) appropriate to specific program objectives.Provide rapid responses to all ad-hoc inquiries (ie hot taskers) from the Government, to include those made by DHA, DoD, Congressional,and Executive Branch leadership.Provide data collection and reports in support of program evaluation efforts that support the activities of the PHCoE; inTransition/Outreach Call Center Program and Outreach Efforts under this task plus some ad hoc requirements.Additional data information requests will include: Extracted RecordsPrint RecordsDe-identification of RecordsShip RecordsInterviews or discussion(s) with staffCase file reviewsMetrics reporting. Qualifications: To be successful in this role, you will have:Bachelors Degree and 5-7 years of experience.Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals.Ability to perform a variety of tasks.If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!Military Veterans and Spouses encouraged to apply.Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process. Company Overview: Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the US military, numerous US Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
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